Travel Team MSS/MSR (Southside Region)

Essential Responsibilities

• Travel Team Member Service Specialist:
  • Opens new accounts and performs maintenance on existing accounts
  • Interviews members to obtain information and matches members’ needs to bank products
  • Gathers data, accurately completes written documentation and inputs information into the bank’s computer system
  • Completes appropriate transaction tickets and takes them to the teller line for processing
  • Promotes TowneBank as well as all related bank products
  • Provides assistance to members in person and on the phone
  • Fulfills other duties such as ordering supplies, reconciling accounts, and assisting with audits
• Travel Team Member Service Representative (Teller):
  • Handles monetary transactions for members and enters them in the bank’s software programs
  • Provides receipts
  • Follows the bank’s security guidelines on a daily basis
  • Stays abreast of the bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
  • Reviews member accounts in order to make appropriate decisions regarding the requested transaction
  • Accurately keeps cash drawer in balance on a daily basis
  • Promotes TowneBank and its products and services
  • Provides exquisite service to members in person, on the phone or by email
  • Displays a professional appearance and behavior
  • Handles other branch duties as assigned

Minimum Required Skills And Competencies

• Two years bank teller experience is highly desired
• Excellent customer service skills
• Strong telephone skills
• Ability to learn new processes effectively
• Ability to listen well and resolve member issues in a positive manner
• Able to multi-task on a daily basis
• Ability to learn new product information and promote benefits to members
• Prior cash handling experience and/or six months bank teller experience is highly desired
• Basic computer skills including Outlook, Excel, Word and Bank software programs
• Flexibility to learn and grow as new systems or processes emerge
• Ability to keep cash drawer in balance on a daily basis
• Ability to accurately process monetary transactions in a timely fashion
• Proven ability to give our members excellent service in person, on the phone, and by email
• Able to work as an integral team player
• Punctuality is a must

Physically You Can Anticipate To

• Sedentary physical activity performing non-strenuous daily activities of an administrative nature
• Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required
• Involves sitting, standing, stooping, bending, walking, lifting up to 25 pounds occasionally, exerting up to 50 pounds of force, and eyestrain for extended periods of time
• Not be substantially exposed to adverse environmental conditions