Travel Systems Trainer

Duties and Responsibilities

• Deliver instructor-led virtual and in-person training on the Concur Government Edition (CGE) travel system for travel planners, administrative officers, program support staff, and other Federal personnel.
• Serve as the classroom Subject Matter Expert (SME), providing accurate guidance on travel policies, Federal travel regulations, and CGE system functionality.
• Review, update, and enhance existing training materials using adult learning principles and instructional design methodologies.
• Develop and revise lesson plans, participant guides, presentation materials, classroom exercises, and job aids.
• Collaborate with staff and Subject Matter Experts to review and incorporate feedback into course materials.
• Ensure all training content remains accurate, current, and aligned with client’s policies, Federal Travel Regulations (FTR), and CGE system updates.
• Produce and maintain Section 508-compliant electronic training materials.
• Facilitate engaging classroom discussions, demonstrations, and hands-on exercises that improve learner comprehension and system proficiency.
• Deliver training using Microsoft Teams and other approved virtual learning technologies.
• Participate in quarterly program review meetings, training audits, and continuous improvement discussions.
• Recommend enhancements to course content, delivery methods, and learner engagement strategies based on participant feedback and evolving business needs.

Requirements

• Minimum Qualifications/Experience: 3+ years of experience delivering instructor-led training for a Federal government agency.
• Experience training Federal employees and contractors on travel systems, financial systems, ERP applications, or enterprise business processes.
• Experience supporting SAP Concur Government Edition (CGE), Concur Travel, ETS/E2 Solutions, or comparable Federal travel management systems.
• Demonstrated understanding of Federal travel policies and business processes.
• Experience working with government stakeholders and adapting training to meet mission-specific operational needs.
• Proven ability to navigate secure government environments while adhering to Federal security, privacy, and operational requirements.
• Experience developing instructor-led training materials using adult learning methodologies.
• Experience creating or maintaining Section 508-compliant training materials.
• Strong presentation, facilitation, and classroom management skills.
• Excellent written and verbal communication skills.
• Ability to effectively answer participant questions and serve as a trusted training resource.
• Proficiency with Microsoft Teams and virtual learning technologies.

Preferred Qualifications

• Experience supporting Federal travel modernization initiatives.
• Experience working with Federal travel planners, administrative officers, executive assistants, or program support staff.
• Familiarity with the Federal Travel Regulation (FTR) and government travel policies.
• Experience participating in curriculum development, instructional design, and continuous course improvement initiatives.
• Knowledge of adult learning principles and instructional design best practices.

Minimum Education

Bachelor’s Degree in Education, Business, Human Resources, Information Systems, or a related field.

Required Certifications

None required.