Travel Repair Technician

About the role

We are looking for a Travel Repair Technician to service repairs of InBody New York products as well as perform general maintenance and troubleshoot equipment. You will be responsible for providing technical solutions regarding operational and troubleshooting aspects to our clients. You will inspect, repair, calibrate, assemble, and disassemble equipment while accurately tracking returned products and maintaining service records. You will be responsible for providing technical solutions regarding operational and troubleshooting aspects to our clients located in multiple sites across the US.

Essential Responsibilities

• Perform in-house and on-site product service and repairs
• Communicate with customers as needed to schedule on-site appointments and coordinate repair-related details
• Track, organize, and log returned products (including consumer returns, internal equipment, and customer devices)
• Cookordinate and organize the shipping and receiving of products
• Prepare service and repair quotations and follow up on payment collection as part of the overall service process
• Provide maintenance which includes, but are not limited to, technical inspections, repair, and calibrations
• Assemble and disassemble of products for service repairs
• Prepare reports and other data for accurate information and recordkeeping
• Work with team members and other departments regarding technical and customer service-related issues

Essential Qualifications

• At least one year of experience in product support or repair, preferably in the medical device or electronics field
• Excellent organizational and time management skills with the ability to prioritize and manage multiple projects and deadlines
• Ability to adapt to a fast-paced environment
• Excellent critical thinking and communication skills
• Ability to collaborate effectively as part of a team while also remaining self-motivated and working independently
• Must have a valid Driver’s License and passport
• Able to travel up to 50% of regular work schedule
• Available Monday through Friday, 8am to 5pm
• Able to occasionally lift 50 lbs.

Bonus Qualifications

• Knowledge of CRM or help desk/ticketing systems

Benefits Summary

Medical (PPO), dental (PPO), vision (PPO), & life insurance
Flexible spending account (FSA) and dependent care account (DCA)
401(k) plan with up to 3% company match
Paid vacation and sick leave
11 annual paid holidays and paid time off for birthday
Corporate wellness program, including gym membership reimbursements

Commitment to Equal Opportunity

InBody BWA Inc., DBA InBody New York believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our equal employment opportunity policy statement, the EEO is the Law Poster and Supplement, and Pay Transparency Nondiscrimination Provision reaffirm this commitment. InBody is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties.