Travel Program Specialist

About the role

The Washington State Investment Board (WSIB) is seeking a Travel Program Specialist to join our dynamic Travel team. This position requires someone who can adapt quickly to changing priorities, solve complex problems, and provide exceptional customer service.

Responsibilities

• Independently advise staff and other clients regarding the travel program.
• Define needs and plan detailed itineraries for staff, Board members, and job seekers.
• Research flight and accommodation information to ensure best value and compliance with rules, regulations, and policies.
• Support traveling clients by providing relevant information, guidance, and materials for smooth travel execution.
• Establish and maintain records and approvals for trips in accordance with agency practice for record retention purposes.
• Track and monitor workflows and assist customers using applications and systems.
• Prepare and maintain reports for travel related fiscal reconciliation.

Qualifications

• 3 years of experience working in a customer service position.
• Demonstrable experience learning new systems and technologies.
• Ability to adapt swiftly to changing priorities.
• Strong experience working in the travel industry preferred.
• Advanced written and verbal communication skills.
• Demonstrable experience solving complex problems in a highly regulated environment.

Benefits

The WSIB offers a comprehensive benefits package including medical, dental, and vision coverage, public employees retirement system (PERS), vacation, sick, and other leave, 11 paid holidays and 1 personal holiday per year, Public Service Loan Forgiveness, long term disability, life insurance, deferred compensation programs, dependent care assistance, and flexible spending arrangements. For more information, please visit our website or contact HR@sib.wa.gov.