Travel Operations Assistant

Remote | 15 hours/week | $500 USD/month | U.S. Pacific Time We are a U.S.-based boutique travel business specializing in river cruises, luxury cruises, group travel, and destination celebrations. I am looking for a highly organized, detail-oriented Travel Operations & Content Assistant who can take ownership of day-to-day client and administrative work. This is not a basic data-entry role. I need someone who notices when something does not make sense, checks their own work, asks good questions, and can determine the next step without waiting for detailed instructions every time. Compensation & Schedule Compensation: $5-$8 USD/hour Schedule: 15 hours/week Sun-ThuApproximately 3-4 hours per dayYour regular working hours must fall between 9:00 AM and 2:00 PM U.S. Pacific TimeConsistent availability during the agreed schedule is required The initial engagement is for 3 months. At the end of each 3-month period, performance, responsibilities, schedule, and business needs will be reviewed. Responsibilities Monitor and respond to new travel leads promptlyReview lead information and identify missing detailsCreate cruise/travel shortlists based on client requirementsReview and verify generated shortlists for accuracy, pricing, dates, routing, cabin availability, and fitResearch additional options when neededPrepare client-ready recommendations and follow-upsTrack leads and ensure follow-ups happen on timeBuild and update trips in TravelJoyReview booking confirmations and catch discrepanciesTrack payments, deadlines, approvals, documents, and client requestsSend routine client and supplier communicationsMaintain accurate CRM and booking recordsEscalate issues requiring advisor judgment instead of guessing Occasional Content Support Create simple Canva graphics using templatesRepurpose existing contentDraft/schedule social postsFormat/upload blog contentOrganize photos, videos, and content assets What I’m Looking For Excellent written EnglishStrong attention to detail and critical thinkingComfortable questioning inaccurate or incomplete informationReliable follow-through without constant remindersStrong research skillsComfortable using AI and independently verifying its outputExperience in travel, hospitality, operations, executive assistance, or customer service preferredCanva experience helpful This position will start with a paid 8 hour shift to determine fit for both sides.