Travel Operations and Sales Support Specialist

About the role

This role is responsible for daily distribution of travel member benefits, including digital and in-person international drivers permits, as well as supporting the retention of travel customers with existing bookings. Also, responding promptly and professionally to inquiries from customers, vendors, and travel agents, ensuring accurate information and courteous communications.

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization.

Responsibilities

• Efficiently administer and process member on-line sales, such as international driving permits.
• Review applicable documents and accurately process in-person international driving permits to customers in-person at locations such as kiosks or travel events in a timely and customer friendly manner.
• Responsible for travel document recordkeeping, including copying, filing, and distributing.
• Identify travel cross-sell and new business opportunities and refer to the appropriate sales and/or tension channel (i.e. travel insurance)
• Provide technical sales support of digital products by appointment (i.e. currency, TripTiks).
• Collaborates with team members to resolve customer issues.
• Receive, process, and/or distribute documents, including return mail, paper mail, payments and faxes.
• Review, respond, and/or forward centralized store email boxes
• Support travel advisors by responding to inquiries from travel customers with existing bookings.
• Document all travel inquiries and reservation changes in the CRM.
• Back up the Travel Help Desk with internal support or referral for all travel technology issues including answers, advice, troubleshooting, and follow-up,