Travel Operations/Sales Specialist

About the role

Chapter Aesthetic Studio is seeking a motivated and adaptable Traveling Operations and Sales Specialist to join their New York team. This high-impact, guest-focused role involves traveling to support multiple studios across the assigned region, ensuring smooth operations, consistent service, and an elevated Chapter experience at every location.

Responsibilities

• Travel to various Chapter studios to provide operational and guest service support
• Support daily studio operations including scheduling, guest flow, inventory, and retail activities
• Step into key front-of-house roles (Guest Service, Studio Support, Manager support) as needed
• Deliver a consistent, high-quality guest experience aligned with Chapter brand standards
• Educate guests on services, retail products, and memberships to drive rebooking and retention
• Maintain cleanliness, organization, and operational readiness across studios
• Collaborate with studio and regional leadership to support performance metrics such as guest satisfaction, rebooking, and revenue

Requirements

• Minimum 2 years of experience in guest service, retail, hospitality, or operations
• Leadership experience a plus, as you will fill in for Studio Managers as needed
• Flexible and willing to travel regularly within assigned markets
• Personable, professional, and confident communicator
• Highly organized with strong attention to detail
• Comfortable using scheduling software, EMR systems, and digital communication tools
• Self-motivated, adaptable, and energized by fast-paced environments
• Proud to represent a mission-driven brand focused on exceptional service

Qualifications

• Passionate about delivering exceptional guest experiences
• Experience in operations, sales, or customer service
• Ability to work independently and as part of a team
• Strong organizational and communication skills
• Proficiency in scheduling software and digital communication tools

Benefits

• Competitive pay with growth opportunities
• Predictable schedules—no overnights or holiday shifts
• Paid onboarding and ongoing professional development
• Travel support and mileage reimbursement
• Exposure to multiple studios and leadership teams
• Full benefits package for eligible employees: medical, dental, vision, 401(k) with company match, PTO, and parental leave
• Employee discounts on services and retail products
• Collaborative, mission-driven culture focused on consistency, care, and results

Pay

$55K+ depending on experience and market, plus expanded earning potential (eligible for monthly incentives)

Schedule

Travel-based role supporting multiple Chapter Aesthetic Studio locations in New York, Tonawanda, Orchard Park, New Hartford, Cicero, Fayetteville, Pittsford