Travel Experience Specialist

About the role

Signal Travel & Tours, Inc. seeks a Travel Experience Specialist to deliver accurate, dependable work across travel planning, ticketing, tours, reservations, payments, customer service, and itinerary support. You will assist customers with trip planning, service choices, itinerary details, and end-to-end travel follow-through using Signal Travel & Tours’ records, systems, and teams.

Responsibilities

• Discuss trip goals, preferences, timing, and service needs with travelers and travel clients through approved remote channels.
• Research relevant travel options and organize choices in a clear format for customer review.
• Coordinate selected reservations, itinerary details, special requests, and supporting documentation.
• Maintain accurate traveler preferences, booking notes, supplier references, and follow-up dates.
• Monitor open trip details and communicate changes or next steps before they affect the customer experience.
• Resolve routine service questions and coordinate with travelers, suppliers, and internal travel teams when additional help is required.

Requirements

• Experience in travel, reservations, customer service, hospitality, or administrative support is preferred.
• Strong written communication and careful attention to names, dates, prices, and booking details.
• Comfort learning reservation, CRM, supplier, and web-based travel systems.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in a remote-work environment.
• Ability to complete a pre-employment background check.

Pay

$55,000 - $63,000 per year

Location: United States — 100% Remote | Full Time