Travel Customer Support Representative

About the role

PerLuxe Travels is hiring a Travel Customer Support Representative to strengthen customer resolution across premium resorts, cruises, Disney trips, family and couples travel, group planning, quotes, and travel-rule research. The position prioritizes accuracy and traceable follow-through over superficial speed in premium travel research.

Quality is visible when customer resolution is accurate enough for others to act on and unresolved items are documented rather than guessed.

Responsibilities

• Own the workflow by handling assigned customer or client requests with a focus on travel customer support service representation within premium travel research.
• Coordinate the workflow by reviewing available case history before responding.
• Resolve routine issues within approved authority.
• Maintain workflow by documenting commitments and next actions.
• Track workflow by escalating complex cases with enough context for the next owner.

Skills

• Use Travel Customer Support Service Representation and Ticket Management confidently.
• Apply Service Standards without losing track of exceptions, owners, or deadlines.
• Document Complaint Handling decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Documentation, especially when escalation is required instead of assumption.

Employment Overview

Full-time, entry-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.