Travel Customer Support Representative

About the Role

This is a hands-on support role at Evermore Travel LLC, focused on helping the team give customers or clients clear, timely support while keeping records and next steps organized. This position supports the day-to-day customer, administrative, operational, or business workflows associated with Evermore Travel LLC.

Responsibilities

• Respond to customer or client questions through approved phone, email, chat, or online systems.
• Document conversations, requests, status changes, and promised follow-up accurately.
• Coordinate with the appropriate internal or external contact when a request needs additional action.
• Keep track of open work by closing the loop on routine issues so customers know what happened and what comes next.

Success in this role means customers receive clear answers, open requests have visible ownership, notes are complete, and promised follow-up happens when expected.

Requirements

• Professional, patient communication.
• Accurate notes and recordkeeping.
• Ability to manage several open requests and follow-ups.
• Sound judgment about routine resolution versus escalation.
• Comfort applying these habits to travel-specific customer support rather than generic administrative support.

Training on company-specific processes or systems may be provided where appropriate.

Pay

Base compensation: $42,000–$62,000 per year, depending on experience and qualifications.

Schedule

Full-time. 100% remote within the United States.