Travel Customer Service Representative

Dinamic AS Group is hiring a remote Travel Customer Service Representative to support luxury travel planning, private experiences, itinerary coordination, traveler communication, and premium customer service.

Responsibilities

• Coordinate travel customer service work connected with luxury travel planning, private experiences, itinerary coordination, traveler communication, and premium customer service.
• Review traveler names, dates, routing, booking details, confirmations, and service notes for accuracy.
• Handle routine reservation or itinerary updates and keep travelers informed of next steps.
• Coordinate with internal teammates, travel suppliers, or service partners when information or confirmation is needed.
• Maintain complete booking, itinerary, customer, and follow-up records in the company’s shared systems.
• Escalate complex fare, schedule, payment, or service issues with enough context for the next owner to act quickly.

Requirements

• Strong customer-service, organization, and follow-through skills.
• Comfort learning reservation, itinerary, CRM, spreadsheet, and email workflows.
• Careful attention to names, dates, prices, confirmations, and travel details.
• Clear written and verbal communication.
• Ability to manage several open traveler requests without losing deadlines or documentation.
• A pre-employment background check is required.

Pay

$54,500 - $63,500 per year

Schedule

Full Time