Travel Consultant II

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

About the role

As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Global Distribution Systems (GDS) Sabre
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Operate in a multi-account fast-paced environment

Requirements

• Passion for excellence in client service, including proactive anticipation of needs
• Experience in GDS (Sabre) across both local and global markets
• 3+ years of experience as a Travel Consultant
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and safeguard personal traveler information
• Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Ability to resolve customer issues quickly and independently or with suppliers
• Teamwork and openness to feedback

CWT accepts Military experience/certifications as a substitute for some requirements.

Schedule

Closing Shift: 1pm - 9pm CST

Pay

The US national base salary range for this position is from $46,000 - $52,000.

Benefits

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
• Travel perks: weekly deals from major travel providers on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on the learning platform, leadership courses, and internal job openings
• Global INclusion Groups for networking and support