Travel Consultant

About the role

Various Shifts Available
Saturday - Wednesday
The US national base salary range for this position is from $39,200.00 - $72,800.00
Our Traveler Care unit operates 24/7, with specific colleagues dedicated to the night shift.

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Requirements

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre)
• Keen International Travel Knowledge
• Phone and email servicing experience
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Qualifications

• Weekends are a must
• Location: United States

Skills

• Passion for excellence in client service
• Native GDS expertise (Sabre)
• Keen International Travel Knowledge
• Phone and email servicing experience
• Professional communication (written and verbal)
• Attention to detail
• Strong understanding of the travel industry
• Ability to resolve customer issues quickly and independently
• Teamwork and openness to feedback

Benefits

• Health and welfare insurance plans
• Retirement programs
• Parenthood leave
• Adoption assistance
• Wellbeing resources
• Access to over 20,000 courses on our learning platform
• New job openings available to internal candidates first
• Inclusion in every aspect of our business
• Travel perks: deals from major travel providers

Pay

The US national base salary range for this position is from $39,200.00 - $72,800.00

Schedule

Weekends are a must. Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.