Travel Consultant

About the role

A Travel Consultant at AAA sells international and domestic travel packages—including cruises, land packages, travel itineraries, air, car, and hotel—and shares expertise from personal experiences and education study trips. The role focuses on developing long-standing member relationships, building referral and repeat business, and making tailored recommendations to exceed trip expectations. Consultants also cross-sell relevant products like the AAA Member Rewards Credit Card and identity theft referrals.

This position offers a career path to leadership opportunities, with evaluations assessing sales, customer service, administrative skills, up-selling, cross-selling, and goal achievement. Successful performance may lead to growth into management roles.

Responsibilities

• Sell international and domestic travel packages, including cruises, land packages, itineraries, air, car, and hotel bookings.
• Share travel knowledge and expertise from personal experiences or education study trips.
• Develop long-term relationships with members to drive referral and repeat business.
• Provide tailored recommendations to exceed member expectations for trip experiences.
• Cross-sell relevant products, such as the AAA Member Rewards Credit Card and identity theft referrals.
• Progress through evaluations for sales, customer service, administrative, and operational proficiencies to advance into leadership roles.

Requirements

• A high school diploma is required; a 2- or 4-year college degree is preferred.
• Must pass a comprehensive background check and urine sample drug screening.
• Minimum of two years of sales experience in a performance-driven environment is preferred.
• Must be available to work most Saturdays and some evenings to support goal achievement.
• Successful completion of the Travel Consultant Trainee program, which may require travel for training.
• Proficiency in navigating multiple systems, web browsers, Microsoft Office, and typing at least 30 WPM.
• Strong organizational skills and comfort with paperwork.

Qualifications

• Passion for travel beyond a hobby—it’s a core interest.
• Driven by sales and exceeding goals.
• Computer-savvy with the ability to multitask in a fast-paced environment.

Pay

Travel Consultants start at an hourly rate of $23.50. After completing the training program and meeting sales goals, earnings average between $67,300 - $82,300 annually, with uncapped incentive opportunities.

Benefits

• Health coverage for medical, dental, and vision.
• 401(K) savings plans with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Company-sponsored IATAN cards for exclusive travel consultant discounts.
• Paid educational study trips for career development.
• Quarterly incentives and bonuses for achieving production tiers.
• Personal travel opportunities at discounted pricing.