Travel Consultant
About the role
Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel. Shares knowledge and expertise from personal experiences and/or education study trips. Develops long-standing relationships with our members and builds referral and repeat business. Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations. Cross-sell relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identity theft referrals.
For the right individual, this opportunity will be a career path for future leadership opportunities. As you progress you will be evaluated to determine proficiencies in sales, customer service, administrative, operations, up-selling, cross-selling and meeting goals. Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager.
Requirements
- A high school diploma is required
- You must be able to pass a comprehensive criminal background check and thorough urine sample drug screening
- You must be available to work most Saturdays and some evenings to support goal achievement
- You must successfully complete our Travel Consultant Trainee program, which requires some travel for training
- You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30WPM
- You have a strong and very comfortable relationship with paperwork, and you are very organized
Qualifications
- Travel is not just a hobby or a wish, it's your passion
- You are driven by sales and exceeding your goals
- We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal-orientated environment
Skills
- Strong sales drive
- Organizational skills with an eye for detail
- Ability to multi-task in a fast-paced environment
- Demonstrated proficiency in navigating computers and various programs
- Good written and oral communication skills
- Ability and interest to be in a continuous learning curve
Training and development
- We offer extensive training to aid you in your career development through The Auto Club University
- Regular recognition through various company programs and incentives for trips, cash and prizes
- Company sponsored IATAN cards, providing exclusive travel consultant discounts
- Paid educational study trips are available for our consultants to promote career development
- Quarterly incentives/bonuses for achieving established production tiers
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
- Personal travel opportunities at discounted pricing
- Corporate benefits for insurance products