Travel Consultant, After-Hours Support

The Support Agent will collaborate directly with coaches and operations staff from multiple Universities on all multi-level needs. The individual in this role must have knowledge of Sabre or a similar Global Distribution System (GDS), be able to multi-task while managing calls and emails, work from home while staying engaged with the customers and co-workers with limited distractions.

Able to book hotels and cars within the GDS. Invoicing during off times and slower times for group hotels and buses for the teams. Multitask is a must, taking incoming calls and emails and completing the tasks promptly. Must know how to book and ticket air reservations. Knowledge of partial and full exchange process, voiding tickets and issuing MCO’s. Work closely with the team when they may need help completing a task.

About the Role

The role requires four 10-hour shifts throughout each week with weekends and Holidays included.

Essential Functions & Responsibilities

• Booking and exchanging air records, hotels, cars, private car services and buses to fit the client’s needs.
• Able to book hotels and cars within the GDS.
• Invoicing during off times and slower times for group hotels and buses for the teams.
• Multitask is a must, taking incoming calls and emails and completing the tasks promptly.
• Must know how to book and ticket air reservations.
• Knowledge of partial and full exchange process, voiding tickets and issuing MCO’s.
• Work closely with the team when they may need help completing a task.

Qualifications

• Strong client-service orientation.
• Excellent communication, interpersonal skills.
• Excellent time management skills required – including the ability to set priorities and work in a fast-paced environment.
• Able to work independently.
• Team player, flexibility/ability to adapt in a dynamic environment.
• Strong desire to learn and utilize the tools provided.
• Positive attitude.
• Self-starter.

CORE VALUES

• Excellence is our baseline. Whether we’re creating content, delivering unforgettable moments, or enabling them from behind the scenes, we bring passion, energy, and precision to everything we do.
• We’re one team—driven by purpose, not divided by silos or egos. Collaboration is our competitive edge: we share openly, support consistently, and win and lose together to amplify our impact and strengthen our culture.
• We’re open-minded. We lead with curiosity—always open to learning from one another and valuing different voices and ideas. Embracing a range of experiences and perspectives allows bold ideas to flow more freely, and that’s when great work happens.
• We own our actions and outcomes—following through, holding ourselves to a high standard, and earning trust through consistency and delivery. We play it straight—we do what’s right, even when no one’s watching, because integrity wins every time.

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, and 401k plan.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience.

Hiring Rate: Minimum $18.75 hourly (minimum will not fall below the applicable state/local minimum wage thresholds) - Maximum $25.00 hourly.

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities.

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