Travel Consultant, After-Hours Support

The Role

The Support Agent will collaborate directly with coaches and operations staff from multiple Universities on all multi-level needs. The individual in this role must have knowledge of Sabre or a similar Global Distribution System (GDS), be able to multi-task while managing calls and emails, work from home while staying engaged with the customers and co-workers with limited distractions. At times, the agent may be involved in booking group travel which could include group air, hotels, and buses. The individual will be customer-service oriented by always putting the client's needs first. It is important that the candidate understands the unique processes of Anthony Travel that supports over 100 collegiate athletic departments. The individual must be able to work various hours with some overtime when needed. The role requires four 10-hour shifts throughout each week with weekends and Holidays included.

Essential Functions & Responsibilities

• Booking and exchanging air records, hotels, cars, private car services and buses to fit the client’s needs.
• Able to book hotels and cars within the GDS.
• Invoicing during off times and slower times for group hotels and buses for the teams.
• Multitask is a must, taking incoming calls and emails and completing the tasks promptly.
• Must know how to book and ticket air reservations.
• Knowledge of partial and full exchange process, voiding tickets and issuing MCO’s.
• Work closely with the team when they may need help completing a task.

Qualifications

• Strong client-service orientation.
• Excellent communication, interpersonal skills.
• Excellent time management skills required – including the ability to set priorities and work in a fast-paced environment.
• Able to work independently.
• Team player, flexibility/ability to adapt in a dynamic environment.
• Strong desire to learn and utilize the tools provided.
• Positive attitude.
• Self-starter.

CORE VALUES

As The Leading Experiences Company In The World, We Strive To Be The Most Innovative And Passionate — The Best Of The Best. We Uphold These Values In Our Quest For Excellence out ahead: We move with boldness and urgency, taking smart, calculated risks to push boundaries and lead the future of sports and entertainment. We play to win, driven by the relentless spirit of a challenger and the discipline of a champion.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, and 401k plan. On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

TKO VALUES

As a subsidiary of TKO Group Holdings, Inc., On Location upholds the following values:

• Outstanding teamwork and collaboration.
• Open-mindedness and embracing diverse perspectives.
• Ownership of outcomes and accountability.
• Integrity and honesty.

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