Travel Consultant, After-Hours Support

The Support Agent will collaborate directly with coaches and operations staff from multiple Universities on all multi-level needs. The individual in this role must have knowledge of Sabre or a similar Global Distribution System (GDS), be able to multi-task while managing calls and emails, work from home while staying engaged with the customers and co-workers with limited distractions.

Able to book hotels and cars within the GDS. Invoicing during off times and slower times for group hotels and buses for the teams. Multitask is a must, taking incoming calls and emails and completing the tasks promptly. Must know how to book and ticket air reservations. Knowledge of partial and full exchange process, voiding tickets and issuing MCO’s. Work closely with the team when they may need help completing a task.

About the role

• Collaborates with coaches and operations staff from multiple Universities on all multi-level needs.
• Knowledge of Sabre or a similar Global Distribution System (GDS).
• Multitasking ability.
• Ability to work independently.
• Team player, flexibility/ability to adapt in a dynamic environment.
• Strong desire to learn and utilize the tools provided.
• Positive attitude.
• Self-starter.

Responsibilities

• Booking and exchanging air records, hotels, cars, private car services and buses to fit the client’s needs.
• Able to book hotels and cars within the GDS.
• Invoicing during off times and slower times for group hotels and buses for the teams.
• Multitask is a must, taking incoming calls and emails and completing the tasks promptly.
• Must know how to book and ticket air reservations.
• Knowledge of partial and full exchange process, voiding tickets and issuing MCO’s.
• Work closely with the team when they may need help completing a task.

Qualifications

• Strong client-service orientation.
• Excellent communication, interpersonal skills.
• Excellent time management skills required – including the ability to set priorities and work in a fast-paced environment.
• Able to work independently.
• Team player, flexibility/ability to adapt in a dynamic environment.
• Strong desire to learn and utilize the tools provided.
• Positive attitude.
• Self-starter.

Core Values

• Move with boldness and urgency, taking smart, calculated risks to push boundaries and lead the future of sports and entertainment.
• Play to win, driven by the relentless spirit of a challenger and the discipline of a champion.

Career at On Location

• Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, and 401k plan.
• Equal Opportunity Employer.
• Reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.

Company Overview

• On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture.
• An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences.
• On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.
• TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization.
• Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans.
• TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

TKO Group Holdings, Inc. (NYSE: TKO)

• TKO is an Equal Opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
• Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position.
• Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience.
• The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.
• Hiring Rate: Minimum $18.75 hourly (minimum will not fall below the applicable state/local minimum wage thresholds) - Maximum $25.00 hourly.