Travel Claims Examiner and Customer Service Representative

About the role

Built on meritocracy, our unique company culture rewards self‑starters and those who are committed to doing what is best for our customers. As a Travel Claim Examiner & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white‑glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience.

Responsibilities

• Independently process travel claims in accordance with associated policies.
• Read, analyze, and interpret general business materials, technical procedures, benefit plans, and regulations.
• Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner.
• Consistently meet established performance standards, including quantity and quality claims‑processing standards.
• Maintain current knowledge of plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions.
• Function independently within established guidelines.
• Maintain HIPAA compliance.

Requirements

• Effective time‑management skills.
• Ability to function independently within established guidelines.
• Excellent interpersonal, verbal, and written communication skills.
• Intermediate skill level in Microsoft Office programs.
• Problem/issue resolution capability.
• Ability to work effectively in a fast‑paced, team‑based environment.

Pay

Hourly rate: $16.00 – $21.00. The range reflects factors such as experience, geography, and budget.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: Employee Stock Purchase Plan (ESPP), 401(k), Student Loan Assistance, Tuition Reimbursement.
• Mental Health & Wellness: Free mental health services and enhanced advocacy services.
• Beyond Benefits: Paid Time Off, holidays, preferred partner discounts, and more.