Travel and Relocation Services Program Coordinator - Federal Acquisition Service

Duties

Develop and maintain a strategic organizational relationship with other federal agencies at the national level and serve as an internal national expert on the customer's mission, strategic direction, and workplace needs to strategically position GSA Travel Shared Services & ETSNext to facilitate accomplishment of the customer’s mission.

Leads and/or actively participates in cross-functional inter-agency account teams, project teams (to provide the customer perspective), special initiative teams, etc.

Gathers, analyzes, and shares customer/inter-agency business intelligence in order to identify customer pain points and common concerns or issues, positively impacting/affecting customer satisfaction and usability.

Conduct research as the national expert in ETSNext & Travel Shared Services to understand the customer’s mission and business drivers and assess factors which may impact its travel & expense needs nationwide.

Respond to customer inquiries and assists in the resolution of transactional and/or systemic customer issues/problems (service delivery, project delivery, etc.) to build relationships across travel business lines, stakeholders, and national customer agencies.

Assess program effectiveness, by investigating or analyzing a variety of complex and unusual conditions, problems, questions, and issues and making recommendations for resolution of those critical problems through application enhancement and/or developing new service solutions.

Requirements

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with Selective Service if you are a male born after 12/31/1959
• If selected, you must meet the following conditions:
• Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.
• Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Serve a one year probationary period, if required.
• Undergo and pass a background investigation (Tier 4 investigation level).
• Have your identity and work status eligibility verified if you are not a GSA employee.
• We will use the Department of Homeland Security’s e-Verify system for this.
• Any discrepancies must be resolved as a condition of continued employment.
• Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position

Qualifications

• At least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service.
• Specialized experience includes providing strategic advice, recommendations, and solutions to resolve highly complex, enterprise-wide challenges within a Travel and Expense Shared Services or similar program.
• Performs both strategic account management and customer service management functions in support of organizational priorities and stakeholder needs.
• Gathers and synthesize information from diverse sources including customers, stakeholders, and technical experts to analyze complex issues and develop integrated, customer-focused solutions.
• Applies project management methodologies and tools to monitor risks, issues, and progress, and to deliver clear, actionable insights that drive informed decision-making and successful program outcomes.