Travel Analyst (Home Based) [Open to Internal and External Applicants]

Office/Unit/Project Description

In the United Nations Development Programme, General Operations (GO) is entrusted with the delivery of travel services to the UNDP and partner agencies within the UN system. The Travel Services Section of GO wishes to strengthen processes for efficient and quality travel services.

Responsibilities

• Coordination with stakeholders ensuring relevant data is collected, analyzed and reported on a regular basis.
• Provision of guidance to ensure optimal engagement with suppliers and travel services beneficiaries, contributing to operational efficiencies with event owners and supplier managers.
• Report production and analysis.
• Participate in the sourcing of a consultancy firm to assist with the policy review.

Scope of Work

• Ensure operational strategy implementation and travel management quality assurance.
• Coordinate and manage travel arrangements for clients using the Central Travel Desk (staff and consultants/secondees), as well as non UNDP meeting/workshop participants, liaising closely with the UNDP contracted travel management company.
• Follow up to ensure key performance metrics are met and service delivery standards are maintained.
• Ensure policy guidance, transaction processing, and compliance support.
• Support follow up with HQ operations and travel support units to ensure approval and processing of Travel Requests (TR) and Travel Claims (TCs), Purchase Orders (POs), and invoices in a timely manner.
• Compile and validate required information and documentation to facilitate the authorization and payment processes.

Reporting, analysis and performance monitoring

• Produce and provide travel related reports, including regular and ad hoc reporting as required.
• Monitor service delivery trends and operational performance indicators to identify issues and propose process improvements.

Facilitation of knowledge building, communications, and client support

• Communicate travel management best practices to event owners and other stakeholders.
• Prepare and maintain training and reference materials to facilitate knowledge building and knowledge sharing.

Provision of after-hours flight monitoring support

• Monitor USG flights after hours as needed.

Institutional Arrangement

The IPSA Travel Analyst is reporting to the Travel Manager at HQ.

Competencies

• Core Achieve Results: LEVEL 1
• Think Innovatively: LEVEL 1
• Learn Continuously: LEVEL 1
• Adapt with Agility: LEVEL 1
• Act with Determination: LEVEL 1
• Engage and Partner: LEVEL 1
• Enable Diversity and Inclusion: LEVEL 1

Min. Education Requirements

• Minimum Qualifications of the Successful IPSA: Advanced university degree (master’s degree or equivalent) in Business Administration, Public Administration, Management, Logistics, Accounting or any other relevant areas is required.
• Or A first-level university degree (bachelor’s degree) in the above fields of study, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
• Minimum Years Of Relevant Work Experience: Applicants with a master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience. Applicants with a bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience in administrative and operational management, with travel management, procurement, and finance duties is required.

Desired skills in addition to the competencies covered in the Competencies section

• Experience in the usage of computers and office software packages (MS Word, Excel etc.) and web-based management systems.
• Experience and understanding of UN and UNDP operations and procurement processes.
• Experience with UNall and corporate ERP system (Quantum) or any other UN ERP System that handles travel functions similarly to the UNall / Quantum ERP system.
• Experience with certification of UN Travel Documents and G4 visa issuance.

Required Language(s)

• Fluency in English is required.
• Working knowledge of another UN language is desired.