Travel Agent - Charlotte, NC (South End Blvd)

Sales Growth & Business Development

• Generate new sales, retain existing members and grow ACG’s overall book of business through multiple product offerings.
• Drive new business with competitive products and help retain The Auto Club Group’s 13+ million members.

Member Relationship Management

• Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings.
• Receive and champion customer concerns through to resolution.

Sales Goals & Product Expertise

• Achieve assigned travel, membership, and credit card sales goals.
• Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services.

Travel Planning & Booking

• Prepare complex and/or large-scale domestic and international travel packages.
• Complete reservations and advise clients regarding documentation requirements.
• Make necessary travel arrangements, including reservations, payment collection, and document processing.

Lead Generation & Technology Adoption

• Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system.
• Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.

Required Qualifications

• High school diploma or equivalent.
• 1-year business to consumer sales experience.

Compensation & Benefits Overview

• Total: $32,552 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater.
• Uncapped earning potential: Earn unlimited commissions on travel sales, with additional commission opportunities for membership and credit card sales.
• Guaranteed commission payouts: We invest in your success as you build your travel sales career.
• Extra incentives: You may be eligible for special performance incentives from ACG and our travel partners, plus a quarterly new hire on-pace bonus.
• Overtime eligibility: This is a non-exempt role, which means you are eligible for overtime.
• Career growth: Build your future through a structured career path paired with an uncapped commission model where growth and earnings are performance driven.
• Exclusive Travel Perks: Free leads, in-office travel events, direct-to-consumer marketing, exclusive preferred partner discounted rates and member benefits, access to an engaged travel audience, tools & team support to reduce administrative work, support from Air Desk and Inside Sales Agents, interactive group system that provides a seamless booking process, free travel partner training certifications, travel benefits for completing online training programs, complimentary membership with the American Society of Travel Advisors (ASTA).
• Benefits: Medical plans with multiple coverage options, prescription drug coverage, dental and vision benefits, Employee Assistance Program (confidential support services), basic life insurance, optional supplemental life insurance and dependent coverage, short-term and long-term disability coverage, critical illness, accident, and pet insurance options, 401(k) plan to support long-term financial goals, tuition assistance (up to $5,250 annually; 80% covered by ACG), professional certification support with 100% reimbursement for eligible programs, opportunities for career development and advancement, complimentary AAA membership with roadside assistance and travel discounts, adoption assistance program.