Transportation Supervisor- FR

Hiring salary range: $104,000.00 - $115,000.00. Salaries are determined individually based on skills and experience.

About the role

The Transportation Supervisor is an entry-level front line supervisor position responsible for meeting CN’s service commitments by managing the day-to-day train operations within a territory or terminal and the unionized train crews associated. The incumbent is responsible for learning the operation and organizing the territory to ensure train departures and operations are performed safely, efficiently, and in compliance with governing regulations and CN’s operating rules. The Transportation Supervisor may also be an on-call position that reports to remote locations (line points) and deals directly with customers and main line concerns. The incumbent will manage the day-to-day operations of a 24/7 function.

Responsibilities

• Attend Front Line Supervisor Development Programs to learn and understand the organization, operational rules, and regulations.
• Coach and train unionized employees on safe and productive work procedures.
• Build safety compliance and improve safety results through regular safety observations; provide feedback (positive and constructive) to subordinates and take action on non-compliant behavior.
• Ensure safe operation as measured by accidents and incidents and employee injuries.
• Achieve weekly and monthly safety observation expectations and objectives regarding the safety management plan.
• Respond and provide support to the Trainmaster and Assistant Superintendent for crossing accidents and incidents or site of an injury to support employee reaction, work with police, and manage the site until the track and service have been restored.
• Responsible for the draft submission of accident and injury investigation close-out.
• Respond and provide support to the Trainmaster and Assistant Superintendent for a dangerous goods incident or leak in a yard, liaise with the Dangerous Goods Officer, and ensure employee and public well-being is upheld.
• Train, audit, and enforce Standard Operating Procedures.
• Play a role in the investigation of accidents and incidents.
• Attend Front Line Supervisor Development Programs to learn and understand internal systems, processes, policies, and procedures for solving issues and making decisions.
• Maintain teamwork and order amongst staff, contractors, and internal clients by acting with a sense of urgency and responding to issues as they arise.
• Use operational data in CN systems to identify opportunities to improve asset utilization and service reliability, taking action for own territory and making recommendations for CN’s network implication.
• Oversee crew utilization, track deadheads, recrews, and labor costs, as well as improve operations and cost control in conjunction with the Trainmaster and Assistant Superintendent for the terminal.
• Set recovery plans for service exceptions in conjunction with Rail Traffic Control (RTC) center, Trainmaster, and Assistant Superintendent.
• Responsible for overseeing accurate, timely reporting of delays and identifying ways to reduce delays, managing, monitoring, and improving Initial Terminal Delay and Final Terminal Delay.
• Attend Front Line Supervisor Development Programs to understand service design and support tools to plan and organize workflow.
• Work with rail traffic control to manage train lineups and train meets to predict estimated time of arrival and train crew needs.
• Manage crew productivity against switching standards, recommend improvements when appropriate.
• Keep track of the yard status, service commitments, old dates, inbound arrivals, process traffic to reduce dwell, and ensure train connections and departures meet the service plan.
• Determine the best opportunity to move traffic against multiple demands.
• Give recommendations for cost control and asset utilization in all planning and implementation.
• Monitor customer service plans and adjust as needed.
• Attend Front Line Supervisor Development Programs to understand the organization's desired leadership behaviors, communication expectations, and enforcement of the collective agreement.
• Communicate company goals and policies to create a clear understanding of direction and expectations to unionized employees.
• Conduct investigations per collective agreement and issue discipline with support from Trainmaster or Assistant Superintendent, as well as Labor Relations.
• Develop and sustain the right employee behaviors with feedback, recognition, reinforcement, and coaching.
• Process the administration of leave of absence and time-off requests (varies depending on location).
• Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings.
• Conduct onboarding conversations to ensure employees adopt proper work practices and have the knowledge, tools, and understanding to perform their job safely and efficiently.
• Identify and coach performance deficiencies and take action to build required behavior.
• Share best practices, information, operational concerns, and company information to create transparency and a clear understanding of company direction and expectations.

Requirements

• Industrial work experience demonstrating progression of responsibility and complexity in a safety-compliant environment.
• Experience working with heavy machinery.
• 4 years of supervisory experience – management or with unionized employees (any experience considered an asset).
• 3 years of experience on a railroad as a conductor (any experience considered an asset).
• High School Diploma.
• Valid Driver’s License.
• Certified Conductor or Locomotive Engineer (considered an asset).
• Degree in Business or Logistics (considered an asset).

Skills

• Knows the business and stays current with industry trends to elevate expertise and work.
• Tracks metrics to achieve ambitious targets and holds self accountable to meet performance expectations.
• Inspires others with impactful communications and adapts well to its audience.
• Makes informed and timely decisions to succeed.
• Shows initiative and empowers others to raise collective performance.
• Improves processes continuously to enhance safety, security, and reduce CN's environmental footprint.
• Identifies risks and anticipates impacts to ensure a safe and secure environment.
• Strong time management and project management skills.
• General Microsoft and computer skills, especially: Excel, Word, SRS, SAP, PAP, Applications such as RTBI, DataCity, SmartYard.
• Comprehensive knowledge of safe rail operating practices.

Benefits

• Annual bonus.
• Employee Share Investment Program (ESIP).
• Pension.
• Benefits.
• Railroad Retirement Benefits (RRB).
• Other perks.

Schedule

The role has irregular hours (including nights, weekends, holidays). The incumbent will work in a combination of an office environment and outdoors in various types of weather and environmental conditions. The role requires travel for company business without advance notice, which may include responding to unexpected emergency or urgent situations.

About CN

CN is a premium railroad that sustainably generates value for customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship. At CN, we are dedicated to building North America's safest, most inclusive, and sustainable railroad, which includes reflecting the communities in which we operate.