Transportation Supervisor

Wellbridge is committed to creating an environment where those struggling with substance use disorders can find hope, healing, and a path toward recovery. We believe in prioritizing patient-centered care, ensuring that each person who walks through our doors receives the utmost compassion and support on their journey to wellness. We invite you to explore a career with Wellbridge and are proud to offer comprehensive and affordable benefits including lifestyle perks such as free cafeteria service and an on-site gym/wellness center!

Transportation Supervisor: Full Time, Monday - Friday

The Transportation Supervisor is responsible for overseeing and coordinating all patient transportation to ensure safe, timely, and efficient transportation services for individuals throughout the admissions, active treatment, and discharge process.

• Oversee and coordinate all transportation requests related to patient admissions, transfers, appointments, and discharges.
• Develop and manage daily transportation schedules and logistics to ensure timely and efficient patient movement.
• Supervise, support, and provide direction to transportation staff and drivers.
• Maintain compliance with all organizational policies, safety standards, and transportation regulations.
• Collaborate closely with Admissions, Clinical, Nursing, and Operations teams to ensure transportation needs are met seamlessly.
• Monitor vehicle usage, maintenance schedules, cleanliness, and overall fleet readiness.
• Respond to transportation-related issues, delays, or emergencies in a professional and timely manner.
• Track transportation data, mileage, incident reports, and operational metrics for reporting and quality improvement purposes.
• Aid in developing and implementing transportation procedures, workflows, and best practices to improve efficiency and patient experience.
• Ensure all patient interactions are handled with professionalism, compassion, confidentiality, and a commitment to exceptional customer service.
• Participate in quality assessment and improvement activities.
• Maintain a safe and caring environment, delivering care in a culturally sensitive manner and consistent with Wellbridge mission, vision, and values.

Qualifications:

• Clean and insurable driving record in accordance with company policy
• Knowledge and experience in transportation coordination preferred
• Experience in the addiction and/or mental health treatment field or an equivalent combination of education, experience, and training, at least two (1) years in a supervisory capacity preferred
• Experience with implementation of new systems, project management, and goal achievement
• Proficiency in Excel, and Microsoft Outlook (email, Teams)
• Ability to multitask and manage multiple situations at once
• Knowledge of HIPAA policies and procedures
• Valid CPR/BLS certification