Transportation Supervisor

National DCP, LLC (NDCP) is a $3 billion supply chain leader supporting over 10,000 Dunkin’ restaurants across the U.S. Our team powers one of the most recognized quick-service brands through innovative logistics, reliable service, and high-quality product distribution.

About the role

The Transportation Supervisor supports transportation operations of the assigned distribution center in the training and coaching of Drivers and Delivery Assistants. Responsible for ensuring safe, legal, cost-efficient, and on-time delivery of freight to member stores. Competitive salary plus bonus.

Schedule

• 10 am to 8 pm Tuesday through Saturday
• 7 pm to 5 am Monday through Friday

Responsibilities

• Direct and coordinate an assigned team of route drivers to ensure maximum performance relative to product delivery, cost-efficient equipment utilization, service, safety, and customer relations.
• Create a team-oriented environment by developing and coaching Drivers on safety, driving, and customer service skills.
• Monitor Driver performance weekly through PeopleNet; counsel Drivers on performance issues and areas for improvement.
• Supervise assigned Lead Drivers.
• Act as liaison between Dunkin’ Stores and Distribution Center to resolve delivery issues.
• Administer progressive discipline when required; enforce all company policies, DOT, and FMCSA regulations.
• Assist Operations Scheduler with driver’s weekly schedules, vacations, and time-off requests.
• Orient and develop new drivers.
• Assist in compiling, monitoring, managing, and implementing the driver performance metrics and incentive program.
• Manage fleet utilization, track vehicle/equipment status, monitor equipment on Out of Service report, and coordinate with Penske/Ryder as needed.
• Ensure compliance with DOT hours of service; respond timely and effectively to breakdowns and accidents.
• Oversee Hub Locations (as assigned) with possible overnight travel to assess routes and Drivers.
• Assist Router in daily route planning as needed.
• Work with the Safety Manager on proper safe driving techniques, proper lifting, and training in all required DOT regulations.
• Accept and assist with special projects as required.

Requirements

• High School Diploma or equivalent required.
• 3 to 5 years' experience managing a high-volume delivery route; preferably food delivery experience.
• Minimum of 2 years of supervisory experience in a transportation-related role within the quick service restaurant industry.
• Strong understanding of the Federal Motor Carrier Rules and Regulations.
• Knowledge of related OSHA standards and regulations.
• Proficient in Microsoft Office software, including Outlook, Word, and Excel.
• SAP experience preferred.
• On Board Computer System Experience required.
• Prior experience with routing software; Appian preferred.
• Excellent verbal and written communication skills.
• Strong leadership and decision-making capabilities.
• Excellent interpersonal and collaboration skills.
• Willing and able to work flexible/extended work schedules as needed.
• CDL license and current DOT medical card a plus.

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Company-paid life, AD&D, short-term, and long-term disability
• 401(k) retirement plan with company match
• Paid Time Off (vacation, sick, discretionary) and paid holidays
• Employee assistance programs
• Discount programs
• Tuition reimbursement program