Transportation Supervisor

Position: Transportation Supervisor Comparable DFPS Position: No DFPS Equivalent Classification: Full-time, Exempt Reports to: Sr. Manager, Preparation for Adult Living (PAL) and transportation Company: Texans Together Location: Regions 6a and/or 6b (Specific work locations will be assigned and communicated as staffing plans are finalized) Position Description: The Transportation Supervisor provides leadership, supervision, and operational oversight through a hope-centered approach for transportation and supervised visitation services. This position supervises transportation staff who safely transport children, youth, and families to appointments, placements, family visits, and other authorized activities. The supervisor ensures services are timely, reliable, properly documented, and responsive to each client’s individual needs. The position collaborates with children, families, caregivers, TTG staff, and community partners to reduce transportation barriers, preserve family connections, and support safety, permanency, and well-being. Primary Responsibilities: Provides day-to-day supervision, coaching, and development of transportation staff using a hope-centered approach that promotes accountability, professional growth, and quality service deliveryManages daily transportation and visitation operations, including service requests, staff assignments, schedules, workloads, leave coverage, and resource needsEnsures children, youth, and families receive safe, timely, reliable, respectful, and culturally responsive transportation and visitation services that support family connections, access to services, placement stability, and positive outcomesEnsures assigned staff appropriately observe or supervise parent-child visits, document services, and promptly communicate safety, behavioral, or well-being concernsProvides guidance and resolves scheduling conflicts, transportation barriers, behavioral concerns, safety issues, missed services, and other service disruptions using a timely and solution-focused approachEnsures incidents, accidents, complaints, missed services, and safety concerns are appropriately documented, communicated, escalated, and addressed in accordance with established requirementsMonitors transportation logs, visitation notes, client-contact records, mileage reports, forms, and system entries to ensure accuracy, completeness, and timely documentationEnsures staff maintain required driver qualifications and comply with vehicle-safety requirements, agency procedures, confidentiality standards, and applicable transportation requirementsMonitors staff and program performance through direct observation, record reviews, performance data, participant feedback, and other quality-assurance activities; addresses identified performance or service-delivery concernsCollects and analyzes program data and prepares administrative, operational, and performance reports to support program oversight and continuous improvementDevelops and implements training, procedures, tools, and resources that strengthen staff competency, consistency, safety, and hope-centered service deliveryCoordinates vehicle and transportation resources, including maintenance, inspections, insurance documentation, fuel usage, and related operational needsCollaborates with children, families, caregivers, TTG staff, providers, and community partners to coordinate services, resolve barriers, and support child- and family-centered outcomesPromotes trauma-informed, culturally responsive, family-centered, and hope-centered practices that preserve client dignity, voice, individual strengths, and confidentiality throughout service delivery Required Qualifications: Minimum five (5) years’ experience in the child welfare field, including Preparation for Adult Living (PAL), Local Permanency Services (LPS), Foster Care, Conservatorship, or Family‑Based Services. At least three (3) years’ supervisory or management experience leading staff, overseeing case workers or supervisory units Knowledge, Skills, and Abilities: Excellent verbal and written communication skills, including the ability to work with diverse individualsStrong organizational, planning, prioritization, and attention-to-detail skills, with the ability to manage multiple programs, responsibilities, and deadlinesStrong critical thinking, assessment, and problem‑solving skillsAbility to work independently while fostering collaboration across departmentsProficiency with Microsoft Windows, web‑based applications, case management systems, and online research and search toolsAbility to maintain strict confidentiality and appropriately safeguard client and agency informationStrong leadership, coaching, and team-building skills with the ability to foster hop-centered practices Work Conditions: Environment: Office-basedConditions: Frequent interaction with children, families, stakeholders, providers, and governmental agencies. Work may involve emotionally challenging, crisis-oriented, or high-stress situationsWork Schedule: Mon – Fri, 8:00 a.m. to 5:00 p.m. during standard business hoursTravel: Regular travel across Harris County and the 12- county service region. Reliable transportation required DePelchin is Proud to be an Equal Opportunity Workplace. DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation. Powered by JazzHR fsf5SlkU88