Transportation Supervisor

About the role

Oversee transportation and customs processes, providing customer service for shipment, receipt, and documentation of imported/exported products in accordance with federal and foreign regulations.

Responsibilities

• Develop and provide excellent customer service to internal and external customers at all times.
• Provide responsible supervision and control for all departmental activities. Assist in the retention and training efforts of staff and customers. Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement, and inform staff of new developments. Address all employee performance problems promptly and directly in accordance with personnel policies.
• Oversee performance statistics.
• Establish, monitor, and revise policies, procedures, and service standards for customs clearance operations as dictated and allowed by applicable regulations. Ensure all policies and procedures are consistently administered.
• Communicate with operations manager regarding progress and problems or issues.
• Maintain flexible work schedule, including outside normal business hours and after-hours on-call rotation.
• Effectively participate in and/or supervise department projects related to assigned area of responsibility.

Requirements

• High School Diploma or GED.
• Minimum four years of related experience.
• Minimum one year of supervisory experience.
• Bachelor’s Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance, or related discipline preferred, or equivalent combination of work experience and education.
• Three years of industry experience preferred.
• Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations, and recordkeeping; some professional certifications may be required.
• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
• Ability to allocate work assignments; proven experience in problem analysis, presentation of alternatives, and implementing solutions.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.

Schedule

4:30 AM – 1:00 PM, Tuesday – Saturday