Transportation Specialist II

Location(s): West Point, PA; Rahway, NJ (Hybrid)

About the role

This role requires a heightened level of autonomy and strong business acumen. It involves effective communication, project management, and cross-functional collaboration to support various business objectives.

Responsibilities

• Drive tasks to completion amidst ambiguity.
• Collaborate across functions to achieve business objectives.
• Engage in problem-solving and analytical thinking to address challenges as they arise.
• Track and trace shipments across assigned lanes, ensuring timely delivery and adherence to routing plans.
• Monitor carrier portals/emails/EDI for updates, exceptions, and status.
• Proactively update shipment milestones in TMS/ERP and maintain accurate, timely data entry.
• Identify exceptions (missed pickups, delays, and damages) and initiate corrective actions.
• Follow defined escalation pathways to resolve service failures and capacity constraints.
• Document all escalations, root causes, and resolutions in the case/ticketing system.
• Support on-time performance by expediting urgent and aging orders.
• Review import customs documentation and prepare clearance instructions for brokers supporting shipments into Canada.
• Provide courteous, timely responses to internal and external inquiries via email, phone, and chat.
• Support and/or execute booking arrangements per routing guide for Distribution Centers and Ad-Hoc Business Requestors.
• Support the development and maintenance of routing strategies and lead-time management.
• Work closely with Clinical Supply Planning, Master Planning, Country Clinical Operations, Logistics, Trade Compliance, and external partners.
• Support initiatives and projects as a functional area expert (SME) for transportation processes.
• Perform root cause analysis on service failures using data and process mapping.
• Identify systemic drivers and propose corrective actions.
• Support quarterly business reviews with carriers/business units.

Requirements

• Bachelor's degree preferred; candidates with relevant experience may be considered.
• 3+ years of experience in a related field; candidates without a degree should have 6+ years of relevant experience.

Skills

• Strong communication and project management skills.
• Ability to collaborate across functions and teams.
• Analytical thinking and problem-solving skills.
• Detail-oriented with strong organizational abilities.
• Advanced proficiency in software tools: ERP, TMS, and Microsoft Office Tools.