Transportation Specialist - Grand Rapids

About the role

As a Ride YourWay Transportation Specialist, you are the heartbeat of our company. We are seeking dedicated and compassionate Non-Emergency Medical Transportation Specialists to join our team in Grand Rapids, Michigan. You will ensure the safe and timely transportation of individuals with medical needs to and from medical facilities, appointments, and other destinations, focusing on providing a comfortable and supportive experience for passengers who require non-emergency medical transportation services, including both wheelchair and ambulatory clients.

Responsibilities

• Safely operate and maintain vehicles designated for non-emergency medical transportation.
• Assist passengers in boarding and exiting vehicles, ensuring their comfort and safety during transit.
• Maintain punctuality by following assigned schedules and routes, ensuring timely arrival at pick-up and drop-off locations.
• Effectively communicate with passengers, healthcare professionals, and dispatchers to coordinate transportation details and address any special requirements.
• Conduct pre- and post-trip vehicle inspections, reporting any maintenance or safety concerns promptly. Ensure vehicles are clean and properly cared for.
• Maintain a professional and courteous demeanor at all times, fostering a positive and supportive environment for passengers.
• Adhere to all relevant transportation regulations, including traffic laws and company policies, ensuring the safety and well-being of passengers.
• Provide exceptional customer service by addressing passenger needs, concerns, and inquiries with empathy and professionalism.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Excellent driving skills and knowledge of local traffic laws and routes.
• Strong communication and interpersonal skills.
• Ability to remain calm and composed in stressful situations.
• Compassionate and patient approach when dealing with individuals with medical needs.
• Physical ability to assist passengers with boarding and exiting vehicles up to 250 lbs.
• Basic knowledge of vehicle maintenance and the ability to perform routine inspections.
• Commitment to maintaining confidentiality and respecting the privacy of passengers.

This position is available on a full-time or part-time basis.