Transportation Specialist, EU Fleet

Purview of a Trans Ops Specialist

A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations.

Responsibilities

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
• Develop and/or understand performance metrics to assist with driving business results.
• Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC.
• Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
• Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these findings in a review forum.
• Providing real-time customer experience.

About the hiring group

Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Job responsibilities

A day in the life

About the hiring group

Job responsibilities

Basic Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel

Preferred Qualifications

• Experience with SQL

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