Transportation Program Assistant

Application Deadline: 2026-10-05 | Job Type: County

About the role

The Wood County Human Services Department has great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments.

The general function of this position is to coordinate and dispatch daily operations and participate in the development of new transportation services.

Responsibilities

• Coordinate daily bus routes for bus drivers.
• Coordinate and schedule driver vacation coverage.
• Act as a liaison between drivers and drop off locations.
• Receive phone calls from the public regarding a variety of transportation assistance questions, assess client needs; determine eligibility and arrange for transportation services.
• Write and speak clearly and concisely to communicate program requirements.
• Treat customers and co-workers with respect and sensitivity.
• Maintain records on ridership, repairs, maintenance, and daily receipts.
• Complete passenger’s reconciliation of their payments and bills.
• Work with insurance providers to receive authorizations for ridership.
• Coordinate volunteer driver program.
• Match customers’ needs with available volunteer drivers.
• Recruit and recertify volunteer drivers.
• Complete monthly, semi-monthly and annual reports for transportation grants.
• Coordinate transportation for community and social service providers, while providing consistent excellent customer service.
• Responsible to know and practice the Safety policies of the County.
• Perform all job tasks in a safe and prescribed manner.
• Must be familiar with and exemplify the Wood County Core Values and serve with courtesy and respect in accordance with the Wood County Code of Conduct.
• Grant writing for funding of various transportation programs.
• Make presentations to community groups of the services offered through the Transportation program.
• Assist in development of annual transportation budget.
• Provide backup coverage for the Community Resources Receptionist.
• Assist with processing applications for the Energy Assistance program.
• Any other duties as may be assigned.

Qualifications

• Associate degree in Business, Communications, Human Services or a related field.
• An equivalent combination of education and work experience with four (4) years’ experience in a transportation or customer service field.
• The ability to work with diverse populations.
• Working knowledge of computers and basic word processing and learn any upgrades and changes that may occur.
• Ability to work under pressure, independently and attention to detail is required.
• Basic everyday living skills are needed, as is the ability to understand and follow oral and written directions and to communicate effectively, verbally and in writing.
• Reading, writing, adding, and subtracting is needed for maintaining and creating various reports, letters, and data entry.
• This position may require travel to and from off-campus sites.
• Individual may use personal vehicle or other means of reliable transportation.
• Basic office equipment used – telephone, calculator, copy machine, computer terminal, printing equipment, and FAX machine.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Wisconsin Retirement System
• 457 deferred compensation plan
• Vacation and Sick Time, start accruing on your first day!
• Holiday Pay
• Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses
• Life Insurance
• Short/Long Term Disability
• Wellness Program
• Public Student Loan Forgiveness (PSLF) Program

Pay

$21.39 to $24.19/hr