Transportation Operations Support Coordinator (40 hours/12 months), Transportation Department

The Opportunity

The Transportation Department is seeking a Transportation Operations Support Coordinator to join its team. Under the direction and supervision of the Transportation Director, this position is responsible for coordinating and supporting the day-to-day operations of the Transportation Department to ensure the efficient delivery of transportation services.

Key Duties and Responsibilities

• Provide daily dispatch support during morning and afternoon bus operations. Activities include answering incoming phone calls, troubleshooting service issues, communicating with transportation vendors, and providing real-time customer service to families and schools.
• Collaborate with CPS transportation vendors and other district departments to arrange and monitor Door to Door Transportation services for eligible students. Attend off-site vendor meetings when necessary.
• Lead purchasing and accounts payable processes for the Office of Transportation. Create and manage purchase orders (POs) for transportation services. Review and confirm vendor invoices for accuracy and compliance.
• Maintain financial tracking documents to reflect real-time balance and collaborate with team members to manage transportation budgets. Attend all budget and finance-related training and meetings. Collaborate with CPS finance teams, including Facilities Finance and Operations Manager, on behalf of the Office of Transportation.

Secondary Responsibilities

• Learn, implement, and optimize the use of transportation tracking systems and related technologies.
• Extract reports from Aspen, Athena, and Beacon Connect to generate comparisons and projections on how to improve routes and assignments in support of meeting on-time performance metrics.
• Support incident reporting and monitoring by documenting and tracking requests for on-board video footage involving students.

Your Skill Set

• High School diploma required; associate’s or bachelor’s degree preferred
• Prior experience, 3+ years in a customer service role in an office or school setting.
• Familiarity with K-12 transportation systems and DOT rules and regulations, and/or experience working with vendors managing group transportation services.
• Strong communication, organization, and problem-solving skills
• Proficiency in office software (e.g., Google Workspace, Microsoft Office), and familiarity with or ability to learn transportation routing systems. Strong skills in Excel or similar data management software are preferred.
• Able to support team functions and cross-coverage, and to manage multiple priorities in a fast-paced environment.
• Commitment to confidentiality and student privacy (FERPA compliance)

How to Join Our Team

To apply, please visit www.cpsd.us. Upload a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity.