Transportation Operations Coordinator (Customer Onsite)

About the role

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. With 19,000 trained professionals across 350+ locations worldwide and globally unified systems, we ensure the smooth operation of logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities.

Responsibilities

• Build customer relationships and provide excellent customer service, understanding their needs and goals.
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience.
• Manage the flow of goods and materials by coordinating with customers, 3PLs, carriers, warehouses, and other stakeholders to streamline the supply chain process to meet KPIs and OKRs (e.g., OTIF).
• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries.
• Drive carrier and service provider performance for Hub and Spoke locations.
• Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management.
• Support the collection and interpretation of data, providing data analytics to improve transportation operational efficiency for assigned warehouse locations.
• Coordinate and collaborate with multiple parties, including customer stakeholders, warehouses, carriers, service providers, and onsite team members to resolve issues.
• Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address concerns promptly.
• Act as a liaison between Google’s warehouse vendor and carrier.
• Support domestic and international shipments, ensuring Google’s partner carriers are aware of warehouse operation requirements and critical shipments.
• Monitor inbound and outbound deliveries to ensure they reach their destination as requested.
• Proactively resolve bottlenecks in shipping and receiving processes.
• Develop and monitor carrier KPIs and metrics for transportation analysis.
• Identify and suggest corrective actions for ongoing delivery issues, opportunities, and SOPs.

Requirements

• Bachelor's degree or equivalent working experience.
• 1-2 years of experience in supply chain, logistics, and/or transportation (preferred).
• Experience in logistics software and systems, such as ERP systems, transportation management systems (TMS), and warehouse management systems (WMS).
• Knowledge of international shipping regulations and customs procedures.
• Effective communication and negotiation skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Ability to type 45 WPM.

Benefits

• Paid vacation, holiday, and sick time.
• Health plan: medical.
• Life insurance.
• Employee Stock Purchase Plan.
• Training and personnel development program.
• Growth opportunities within the company.
• Employee Referral Program Bonus.