Transportation Operations Analysis & Development, Emerging Talent Intern (Fall)
Metropolitan Transportation Authority · Brooklyn, NY · 1 wk ago
On-siteAnalyst$19/hrInternship
Responsibilities
- Creating reporting tools to support operational decision-making and improve bus performance.
- Developing and enhancing applications to streamline the workflows of Bus Command Center Supervisors (e.g., using PowerApps).
- Validating datasets to ensure accuracy, consistency, and integrity.
- Documenting processes and mapping workflows to support digital transformation efforts.
- Assisting with the analysis of bus service performance trends and identifying recurring operational issues using available data and dashboards.
- Supporting user testing and feedback collection for new or enhanced digital tools used by the Bus Command Center and Road Operations staff.
- Preparing presentation materials, summaries, and visualizations to communicate findings and recommendations to supervisors and managers.
- Collaborating with cross-functional teams (Operations, MTAIT, Data & Analytics) to support pilot initiatives and continuous improvement efforts.
Projects
- Optimization of the Bus Command Center Diversion Form using PowerApps to improve usability and functionality.
- Creation and maintenance of reports using Power BI to monitor key performance indicators and support data-driven decisions.
- Validation and deployment of new features in internal applications like Bus Trek and Yard Trek, used to track real-time bus and yard operations.
Required Qualifications
- Proficiency in Microsoft Office Suite.
- Organizational, analytical, and communication skills.
- Able to work well under pressure and prioritize tasks effectively.
- A keen eye for detail and ability to work independently while being an active team player.
- Familiarity or coursework in computer programming, data analytics, or application development.
- Interest in public transit, operations, or technology-driven process improvement.
Required Education
- Matured in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduate program in good standing with at least 2.8 GPA
- Major(s) Preferred: Computer Science/Information Systems or Transportation, or related field.