Transportation Manager II
About the role
This position is responsible for the direct driver management and supervision of a midsize driver count, ensuring safe and timely service movement of freight, load assignment, and providing best-in-class customer service. The transportation manager must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success.
Responsibilities
- Build and maintain positive professional relationships with drivers and safety to minimize turnover and maximize ongoing productivity
- Fill in for absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability
- Utilize personnel management including training and orientation of drivers and/or employees
- Conduct analysis of fleet operations and profitability and make recommendations for continuous improvement
- Manage inventory, assets, customer pools, and/or assignment of drivers to balance equipment in market
- Perform administrative duties such as payroll, driver counseling, accident reviews, filing and documenting, resolving pay issues, invoicing, and/or creating operational or financial reports
- Manage yard including checking/inspecting equipment, replacing parts, completing repairs, etc.
- Work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay-related issues, etc.
- Maintain the Company's safety culture to include daily driver safety messages, monthly driver safety briefings, quarterly driver training, annual reviews, and enforce company policies to ensure DOT compliance and company safety requirements are being met
- Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements
Qualifications
The minimum qualifications for this position include a High School Diploma/GED and 2-3 years of experience in transportation/logistics, business administration, account management, and/or equivalent military experience. The ideal candidate will have strong professional communication skills, proven experience in establishing and maintaining healthy working relationships, and the ability to process information with high levels of accuracy.
- Strong professional communication skills applied internally and externally
- Proven experience in establishing and maintaining healthy working relationships
- Experience in fostering strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement
- Ability to process information with high levels of accuracy
- Accurately analyze situations and reach productive decisions based on informed judgment
- Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook)
- Ability to manage multiple competing priorities
- Ability to consistently travel to account and customer locations
- Ability to adapt to a dynamic work environment and shifting priorities and directives
- Experience in holding people accountable and conducting difficult conversations
- Ability to perform in a stressful and high-pressure work environment
Skills
- Business Administration
- Customer Service/Account Manager
- Transportation/Logistics
Benefits
- Medical benefit
- Dental benefit
- Vision benefit
- 401(k) retirement plan
- Life insurance
- Short-term and long-term disability coverage
- Paid time off commensurate with tenure (includes vacation and sick time)
- Six weeks of paid maternity leave along with two weeks of paid parental leave
- Six paid holidays annually
Pay
The expected starting pay range for this position is between $60,000 - $75,000. Compensation factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans.