Transportation Manager II

About the role

Under general supervision, this position is responsible for the direct driver management and supervision of a midsize driver count, ensuring safe and timely service movement of freight, load assignment, and providing best-in-class customer service. The role ensures compliance with DOT regulations and company regulations while working with internal and external contacts to ensure accurate planning, routing, monitoring, and delivery of freight and loads. The transportation manager must be able to work any shift to satisfy operational demands, including day, night, and weekend shifts, and ensure coverage is maintained.

Responsibilities

• Build and maintain positive professional relationships with drivers and safety teams to minimize turnover and maximize productivity
• Fill in for absent or unavailable personnel and assist on special projects related to optimizing fleet operations and achieving profitability
• Utilize personnel management, including training and orientation of drivers and/or employees, and provide assistance with internal and third-party (customer) systems
• Conduct analysis of fleet operations and profitability, recommend continuous improvements, determine and measure key performance indicators, and create, maintain, and present customer-specific reporting and financial analysis through face-to-face and/or virtual interactions
• Manage inventory, assets, customer pools, and/or assignment of drivers to balance equipment in market
• Perform administrative duties such as payroll, driver counseling, accident reviews, pay issues, invoicing, and operational or financial reporting
• Manage yard operations including equipment inspection, minor repairs (e.g., mud flaps), coordinating preventative maintenance, and addressing safety-related mechanical issues
• Work with drivers, customers, and company personnel to resolve service issues, routing, mechanical problems, accessorial pay issues, and other daily operational challenges, including on-call support
• Maintain the company’s safety culture through daily driver safety messages, monthly briefings, quarterly training, annual reviews, and enforcement of company policies and DOT compliance
• Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions and adjusting ETAs based on pick-up/delivery schedules and environmental factors

Qualifications

• High School Diploma/GED and 2–3 years of experience in transportation/logistics, business administration, account management, or equivalent military experience, with the ability to work across multiple shifts including nights and/or weekends
• OR demonstration of the following skills and abilities through education, certifications, military, or other experiences:
  • Strong professional communication skills applied internally and externally
  • Proven experience in establishing and maintaining healthy working relationships
  • Experience fostering strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement
  • Ability to process information with high levels of accuracy
  • Skill in analyzing situations and making productive decisions based on informed judgment
  • Proficiency in Microsoft Programs (Excel, Word, PowerPoint, Outlook)
  • Ability to manage multiple competing priorities
  • Ability to consistently travel to account and customer locations
  • Adaptability to a dynamic work environment and shifting priorities
  • Experience holding people accountable and conducting difficult conversations
  • Ability to perform in stressful and high-pressure environments
• Preferred: Bachelor’s degree in Business Administration, Transportation/Logistics, Supply Chain, or related field and 1–2 years of relevant experience

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement plan
• Life insurance and short-term/long-term disability coverage
• Paid time off (vacation and sick time) commensurate with tenure
• Six weeks of paid maternity leave and two weeks of paid parental leave
• Six paid holidays annually