Transportation Manager II

Under general supervision, this position is responsible for direct driver management and supervision of a midsize driver team, ensuring safe and timely movement of freight, load assignment, and best-in-class customer service. The role ensures compliance with DOT regulations and company policies while working with internal and external contacts to plan, route, monitor, and deliver freight.

Responsibilities

• Build and maintain positive professional relationships with drivers and safety teams to minimize turnover and maximize productivity.
• Fill in for absent personnel and support special projects aimed at optimizing fleet operations and achieving profitability.
• Manage personnel, including training and orientation of drivers and employees on internal and third-party systems.
• Analyze fleet operations and profitability, recommend improvements, determine key performance indicators, and create customer-specific reporting and financial analysis.
• Manage inventory, assets, customer pools, and driver assignments to balance equipment in the market.
• Perform administrative duties such as payroll, driver counseling, accident reviews, filing, resolving pay issues, invoicing, and creating operational or financial reports.
• Oversee yard operations, including equipment inspections, part replacements (e.g., mud flaps), repairs, and coordination with maintenance for preventative services and safety-related fixes.
• Resolve service issues, routing/planning challenges, mechanical problems, accessorial pay issues, and other operational concerns with drivers, customers, and company personnel.
• Maintain the company’s safety culture through daily safety messages, monthly briefings, quarterly training, annual reviews, and enforcement of DOT compliance and company safety policies.
• Assign loads and plan, route, and monitor freight movement to ensure safe, on-time service, managing exceptions and adjusting driver ETAs based on schedules and road conditions.

Requirements

• High School Diploma or GED.
• 2-3 years of experience in transportation/logistics, business administration, account management, and/or equivalent military experience.
• Ability to work across multiple shifts, including nights and weekends, as needed.
• Strong professional communication skills for internal and external interactions.
• Proven experience in establishing and maintaining healthy working relationships.
• Ability to foster strong customer relationships through delivery of commitments, open communication, and feedback.
• High accuracy in processing information and analyzing situations to make productive decisions.
• Proficiency in Microsoft Programs (Excel, Word, PowerPoint, Outlook).
• Ability to manage multiple competing priorities in a dynamic, high-pressure work environment.
• Willingness to travel to account and customer locations as required.
• Experience holding people accountable and conducting difficult conversations.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Transportation/Logistics, Supply Chain, or a related field.
• 1-2 years of experience in transportation/logistics, business administration, account management, and/or equivalent military experience.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement plan.
• Life insurance and short-term/long-term disability coverage.
• Paid time off (vacation and sick time) commensurate with tenure.
• Six weeks of paid maternity leave and two weeks of paid parental leave.
• Six paid holidays annually.
• Eligibility for annual bonus and incentives based on profitability or volumes.

Schedule

• Flexible scheduling, including day, night, and weekend shifts to ensure operational coverage.
• On-call availability as needed to address operational issues.