Transportation Manager

Location & Schedule

• Erie, PA
• Monday – Friday, 6:00am start time with occasional Saturdays

About the Role

The Transportation Manager is responsible for leading the residential line of business in Erie, PA. This role oversees a team of approximately 15 to 18 drivers and helpers, ensuring safe, efficient, and customer-focused service while maintaining compliance with company policies and regulatory requirements. A key responsibility of this position is the onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. The Transportation Manager establishes and maintains positive working relationships with drivers and helpers, serving as a visible and hands-on leader who spends the majority of the workday in the field supporting employees, conducting ride-alongs, observing performance, providing coaching, and reinforcing safety and operational standards.

Essential Duties & Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations
• Lead by example to ensure safety practices are paramount with each employee
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining
• Documents and maintains records required by regulatory agencies such as the Department of Transportation
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate

Required Qualifications

• Associate's Degree (accredited) OR High School Diploma (accredited) and two (2) years of relevant work experience
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver's License (upon hire)

Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

Physical Requirements

This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

• Medical, dental, vision, life insurance, and short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• Paid vacation, holidays, and personal days
• Note: benefits may vary by site