Transportation Manager

Responsibilities

• Oversee daily final mile delivery operations, including route planning, scheduling, and dispatch
• Manage delivery fleet operations ensuring vehicles are maintained, compliant, and efficiently utilized
• Monitor real-time delivery performance and proactively address service disruptions
• Cook up with warehouse operations for seamless handoff from fulfillment to delivery
• Implement and maintain standard operating procedures for all final mile processes
• Ensure compliance with DOT regulations, safety standards, and company policies
• Team Leadership
• Recruit, train, and develop high-performing delivery drivers, dispatchers, and coordinators
• Conduct performance evaluations and provide coaching to improve team results
• Foster a culture of safety, accountability, and customer service excellence
• Manage staffing levels to meet fluctuating demand and seasonal volume changes
• Lead daily huddles to align team on priorities and performance
• Carrier & Vendor Management
• Build and maintain relationships with third-party delivery carriers and service providers
• Negotiate contracts and service level agreements to optimize cost and service quality
• Monitor carrier performance metrics and conduct regular business reviews
• Identify and onboard new delivery partners to expand capacity and coverage
• Resolve escalated issues with carriers related to service failures or billing
• Performance Analytics & Continuous Improvement
• Track and analyze KPIs including on-time delivery, cost per delivery, and customer satisfaction
• Identify trends, root causes of failures, and opportunities for improvement
• Implement process improvements and technology solutions to enhance efficiency
• Develop and present performance reports to senior leadership
• Lead cross-functional projects to optimize end-to-end fulfillment processes
• Customer Experience
• Ensure proactive customer communication about delivery windows and status updates
• Manage escalated customer issues and drive resolution
• Implement customer feedback mechanisms to improve service quality
• Collaborate with customer service teams on delivery-related inquiries
• Maintain customer satisfaction scores at or above company targets
• Budget & Resource Management
• Develop and manage annual operating budget for final mile operations
• Monitor daily expenses and identify cost-saving opportunities
• Optimize route density and delivery efficiency to reduce per-unit costs
• Track and report on budget variance and implement corrective actions

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field
• Preferred 5+ years of experience in logistics, transportation, or last-mile delivery operations
• 3+ years of people management experience leading frontline operations teams
• Strong understanding of route optimization, fleet management, and delivery logistics
• Penned track record of managing budgets and driving operational efficiency
• Experience with transportation management systems (TMS) and routing software
• Excellent analytical skills with ability to interpret data and make data-driven decisions
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Preferred Qualifications

• Experience in retail, e-commerce, or furniture/large item delivery operations
• Knowledge of DOT regulations and commercial driver requirements
• Leverage of Lean Six Sigma or other process improvement certification
• Experience with last-mile technology platforms (Onfleet, Bringg, etc.)
• Familiarity with white glove delivery services and in-home setup operations
• Experience managing both in-house delivery teams and third-party carriers