Transportation Lead

About the role

ADESA, a Carvana owned company, operates over 50 locations nationwide. Our auctions cover a broad spectrum of vehicle services, including repair and reconditioning, auction remarketing, and serve as major distribution hubs. Our inventory includes hundreds of thousands of vehicles from various sources across North America. We foster a collaborative culture where teamwork and mutual support are key. Join us for a dynamic career journey!

Job Summary

The Transportation Lead will oversee transportation operations, ensuring the efficient movement of vehicles to and from auctions while adhering to corporate guidelines and maximizing production volume.

Responsibilities

• Provide excellent customer service by ensuring prompt, efficient, and courteous attention to customers.
• Notify the Transportation Manager of any delays or discrepancies in arrival times for vehicles.
• Maintain a professional appearance and work environment, greeting others professionally.
• Resolve customer complaints in a friendly, courteous manner and report serious issues to management.
• Perform dispatching and scheduling services, coordinating transportation activities between the auction, customers, offices, and drivers.
• Ensure proper staffing and load dispatching to meet order volumes.
• Coordinate with auction drivers to ensure timely vehicle pickups.
• Follow up with dealerships/customers to confirm safe and timely vehicle arrivals.
• Facilitate Department of Transportation compliance and maintain departmental records.
• Report and address safety concerns and emergencies.

Qualifications

• High School Diploma or GED required.
• One to two years of transportation industry experience preferred.
• Computer literacy and proficiency in MS Office and Google products.
• Self-motivated and able to work independently.
• Ability to lift 20 lbs. or less frequently.
• Effective customer relations, communication, and interpersonal skills.
• Understanding and adherence to company policies.
• Valid driver's license and ability to operate a motor vehicle.
• Ability to read, write, and communicate effectively in English.
• Physical ability to perform light to medium physical work.

Benefits and Perks

• Competitive pay and benefits package.
• Quality benefits, holiday and paid time off, education and equipment reimbursement programs.
• Matching 401(k), career path opportunities, and more.

Other Requirements

• Must be at least 18 years old.
• Pass a complete background check.
• This role is not eligible for visa sponsorship.
• Equal employment opportunity employer.