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Transportation IT Support Specialist

Milestone Technologies, Inc. · Long Beach, CA · Today
Information TechnologyFull-time

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT.

About the role

Milestone Technologies Inc. is currently hiring for a Transportation (Vessel) IT Operations Support Specialist in the Long Beach, CA area. This role will be fulltime 8am - 5pm PST, onsite in Long Beach.

Responsibilities

  • General IT Ops with focus on Vessel Support
  • AABB and remote table protocols for STS Cranes Support
  • ABB OCR system Support and test Navis’ N4 & XPS software
  • Nice to Have: Support TBA (Kone) TEAMS software for the automated guided vehicles
  • Support FMDS, Battery management system, and fence control system for the automated guided vehicles
  • Knowledge on the tools mentioned above

Requirements

  • 3-5 years of operations experience in shipping or transportation (Vessel)
  • Familiarity with maritime business knowledge
  • Ability to upgrade software based upon instructions provided by Software Vendor operational manual and complete tasks within designated timeframe
  • Managing work using Help Desk Tickets (Jira Service Desk)
  • Understanding of overall vessel operations processes to support EDI and billing issues
  • Understanding of inventory management principles and global logistics practices
  • Ability to navigate Splunk Monitoring Dashboard to review possible issues. Knowledge of Splunk query is a plus
  • Experience with Microsoft 365 (including TEAMS)
  • Familiar with setting up emulations for staging (running scripts, clearing baselines, etc.) is a plus!
  • Strong written and verbal communication skills
  • Strong attention to detail and organizational skills, including the ability to follow a detailed

Qualifications

  • Must be familiar with maritime business knowledge
  • Must have experience with Microsoft 365 (including TEAMS)
  • Must have experience with setting up emulations for staging (running scripts, clearing baselines, etc.) is a plus!

Skills

  • General IT Ops with focus on Vessel Support
  • AABB and remote table protocols for STS Cranes Support
  • ABB OCR system Support and test Navis’ N4 & XPS software
  • FMDS, Battery management system, and fence control system for the automated guided vehicles
  • Knowledge on the tools mentioned above

Benefits

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Pay

Compensation estimated pay range: TBD

Schedule

Fulltime 8am - 5pm PST, onsite in Long Beach

Company Commitment to Diversity & Inclusion

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers*** It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com Please be advised of the following official Milestone Technologies recruitment policies: Official Communication Channels All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business. No Recruitment Fees Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.

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