Transportation & Facilities Supervisor - Ole Miss Dining - Univ. of Mississippi

About the role

The Lead Dispatcher is a crucial support operations position with ultimate responsibility for ensuring each shuttle run is optimally scheduled and operated every day. This role requires exceptional multi-tasking abilities and the capacity to handle significant pressure, along with above-average communication and organizational skills.

The Lead Dispatcher will communicate via phone and radio, schedule and dispatch using a computer, and track ridership data.

Responsibilities

• Coordinate and process daily and special transportation events, communicating needs as required.
• Direct and coordinate field transportation operations as directed by the Dispatch Assistant Manager or as needed.
• Respond appropriately to needs communicated via radio and land-lines.
• Work with the Transportation Manager to maximize shuttle productivity at all times.
• Train new hires on the POS system, safety protocols, and job responsibilities.
• Monitor and document departmental personnel regarding processes and procedures, including radio calls, driver check-in/check-out, punctuality, reporting, and drug/alcohol testing procedures.
• Assign and dispatch appropriate vehicle equipment per event.
• Collaborate with other transportation departments to ensure efficient and timely service for guests.
• Serve as the first response for emergencies and act as the communication hub for management and staff during emergencies.
• Perform data entry, including ridership data.
• Maintain general knowledge of corporate environmental policies and procedures and ensure they are followed and posted on bulletin boards.
• Understand the environmental aspects and impacts of the job, including performance reviews related to environmental objectives and targets.
• Other duties as assigned.

Requirements

• Previous experience demonstrating the ability to organize, prioritize, and process information.
• Strong multi-tasking skills.
• At least 1 year of Supervisor/Team Lead experience.
• Demonstrated ability to attend to details and solve problems creatively.
• Proven customer service skills and proper phone etiquette.
• Effective oral and written communication skills.
• Basic computer skills, including proficiency in MS Word and MS Excel.
• Ability to work unsupervised in a high-pressure environment.
• Previous experience in a transportation-related dispatch office preferred.
• Previous office-related work or customer service experience is a plus.

Physical Demands

• This role may require lifting, bending, pushing, pulling, and/or extended walking and standing.
• May require wearing uniforms and/or using Personal Protective Equipment (PPE).

About the Company

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We focus on helping employees reach their full potential through professional growth and development.