Transportation Dispatcher

Transportation Administrator Exeter, NH | Full-Time | Day Shift | $70,000-$80,000/Year + Benefits Be the Person Who Keeps It All Moving. Behind every successful transportation operation is someone making sure the details don’t get dropped. Permits are filed. Payments are processed. Customers get answers. Documents are where they’re supposed to be. Records are accurate. And when something doesn’t add up? You’re the person who catches it. We’re looking for an organized, energetic, and detail-driven Transportation Administrator to join our team in Exeter, NH. Working directly with our Transportation Director, you’ll be at the center of a fast-moving operation, supporting everything from billing and permits to customer communication, documentation, call quality, and day-to-day administrative needs. If you’re great with details, comfortable with numbers, confident communicating with customers, and love the feeling of getting things DONE — we want to meet you. The Details Location: Exeter, NH — On-Site Schedule: Full-Time, Day Shift Reports To: Transportation Director Status: Exempt, Benefits Eligible Salary: $70,000-$80,000/year, commensurate with experience What You’ll Do This isn’t a sit-back-and-wait-for-something-to-do kind of role. You’ll have your hands in multiple areas of the transportation operation, helping our team stay organized, responsive, and on track. Keep the Numbers Moving You’ll help make sure payments are processed, accounts are accurate, and financial loose ends get tied up. Process credit card payments and reconcile transactionsFollow up on outstanding customer balances and aging accountsSubmit and track Purchase Order (PO) requestsSupport basic accounting and billing functionsReview calculations and transactions for accuracyResearch discrepancies and help get them resolvedWork directly with customers to professionally resolve billing questions and disputes You don’t have to be an accountant — but you should be comfortable with numbers and naturally want to know why something doesn’t add up. Own the Permits & Paperwork Transportation comes with documentation. Lots of it. You’ll help make sure the right permits and documents are submitted, completed, tracked, and easy to find when we need them. Prepare, submit, and track transportation permitsMaintain organized and up-to-date permit recordsManage DocuSign envelopes, templates, and signature workflowsTrack outstanding signatures and completed documentsFile and archive completed DocuSign recordsHelp ensure documentation meets company recordkeeping standards If an important document is needed, you’ll know where it is. Keep an Eye on Quality Details matter — especially when they affect our customers and operations. You’ll support quality assurance and operational accuracy by reviewing calls, entering information, and keeping important data current. Conduct call reviews and audits to support quality standardsComplete basic call entry into Towbook and TOPSMaintain operational and financial tracking spreadsheetsReview information for accuracy and completenessIdentify discrepancies, missing information, and opportunities to improve processes Take Care of Our Customers Sometimes customers have a simple question. Sometimes they have a billing issue. Sometimes they’re frustrated and need someone who can calmly figure out what happened. That’s where you come in. Serve as a point of contact for customer questions involving billing, permits, and servicesCommunicate clearly and professionally by phone and emailResearch customer concerns and provide accurate informationHelp resolve billing disputes and other service-related questionsHandle escalations with professionalism, patience, and good judgmentRepresent our company positively in every interaction We’re looking for someone who can be friendly without being flustered, professional without sounding robotic, and confident when a conversation gets challenging. Keep Us Organized You’ll be one of the people our team counts on to make sure information is accurate, accessible, and up to date. Maintain organized physical and digital filing systemsKeep permit, billing, and DocuSign records currentUpdate spreadsheets and internal systemsVerify information and maintain data integrityHandle sensitive customer and financial information with discretionStay ahead of recurring administrative deadlines and responsibilities You’ll Be Great at This If... You’re the person who notices the number is off by $20. You reread an email before hitting send. You make lists, keep track of deadlines, and actually enjoy crossing things off. And when five things need your attention at once, you can figure out what needs to happen first and keep moving. We’re Looking For Someone Who Brings Strong attention to detailComfort working with numbers, payments, and basic accountingAn audit mindset — you double-check your work and catch discrepanciesStrong written and verbal communication skillsProfessional and polished email communicationConfidence handling customer questions and billing disputesStrong customer-service instinctsProficiency with Microsoft Office, especially ExcelExperience with DocuSign, or the ability to learn it quicklyThe ability to learn systems such as Towbook and TOPSBasic data analysis and spreadsheet skillsExcellent organization and time managementThe ability to juggle multiple priorities without losing the detailsA process-oriented approach to recurring responsibilitiesGood judgment and discretion when handling confidential informationA positive, team-first attitude Education & Experience We value both education and real-world experience. Qualified Candidates Should Have An Associate’s degree in Business or a related field, OR2+ years of equivalent experience in administration, billing, accounting support, customer service, or a comparable role Previous experience in transportation, logistics, trucking, towing, or a related industry is a definite plus. Why Join Our Team? Great transportation operations don’t happen by accident — they happen because great people keep the details, deadlines, customers, and moving pieces on track. As our Transportation Administrator, you’ll be at the center of the action, working directly with the Transportation Director and supporting a busy operation where your organization, accuracy, and follow-through make a real impact every day. And we believe great work deserves great benefits. In addition to a competitive salary of $50,000–$65,000 per year, eligible employees receive a comprehensive benefits package that includes: Medical, Dental & Vision InsuranceLife & Disability PlansAFLAC401(k) with Company MatchPaid Time OffPaid Holidays Ready to Make an Impact? If you’re looking for a job where you can take ownership, stay busy, solve problems, help customers, and become an important part of a growing transportation team, this could be the opportunity you’ve been looking for. We’re looking for someone who doesn’t just complete tasks — you keep things moving. Bring the organization. Bring the energy. Bring the follow-through. We’ll bring the opportunity. Apply today — we’d love to meet you. Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law. Powered by JazzHR