Transportation Dispatcher

About the role

Location: Exeter, NH (100% on-site). New England Truck Center is hiring a Transportation Dispatcher to be the nerve center of our transportation operation — coordinating trucks, drivers, and customers in real time and keeping everything moving when the day gets loud. We're part of the NETC Fleet Services family — one of New England's fastest-growing names in towing, recovery, and commercial truck service. Dispatch is where it all comes together, and we're looking for someone who thrives under pressure, thinks three moves ahead, and stays calm and sharp when five things hit at once.

Responsibilities

• Answer incoming calls and route them to the right place
• Dispatch multiple drivers and trucks in real time, juggling location, timing, equipment, and a dozen moving variables at once
• Gather the right information fast and relay it clearly to drivers and supervisors
• Document call and billing details accurately in Towbook
• Back up the Transportation Supervisors on driver scheduling
• Deliver high-level customer service — and handle issues swiftly, calmly, and professionally when they come up
• Make sure drivers complete their paperwork on time, then review it and resolve any discrepancies
• Troubleshoot logistical problems before they become delays
• Apply working knowledge of FMCSA weight, height, and length rules; assist with oversized/overweight permitting as needed

Requirements

• A high sense of urgency and the ability to pivot the instant customer needs change
• Strong problem-solving and a cool head under pressure
• Comfort living in computers, dispatch software, and office tools — Towbook, Samsara, GPS, and Microsoft Office
• Solid keyboard skills and the stamina to run the phones for long stretches
• Prior logistics or dispatch experience preferred
• High school diploma or equivalent
• Equipment and construction knowledge is a plus

Benefits

• Medical, dental, and vision plans
• Life and disability coverage
• AFLAC plans
• 401(k) with company match
• Paid vacation and holidays

Pay

$65,000 – $75,000/year based on experience

Schedule

Full-time, Monday–Friday with weekend and on-call availability.