Transportation Customer Service

PURPOSE OF THIS POSITION

Maintains daily log of drivers and Dispatch System, and has continued contact with drivers including recording arrival/departure times at customers, lunch breaks, and route completions.

Communicates with Inside Sales throughout the day for updates on late routes, truck delays and breakdowns, etc.

Communicate estimated delivery dates/times to customers

Manage various customer delivery expectations to ensure each customers' needs are met

Receives incoming updates from drivers.

Schedule drivers to balance payroll and DOT available hours; Arrange alternate when drivers are absent

Assigns haul backs when necessary.

Answers incoming phone calls.

Routes and analyzes information for the department.

Organizes necessary paperwork for drivers.

Essential Functions And Responsibilities

• Maintain daily log of drivers and Dispatch System, and has continued contact with drivers including recording arrival/departure times at customers, lunch breaks, and route completions.
• Communicates with Inside Sales throughout the day for updates on late routes, truck delays and breakdowns, etc.
• Communicate estimated delivery dates/times to customers
• Manage various customer delivery expectations to ensure each customers' needs are met
• Receives incoming updates from drivers.
• Schedule drivers to balance payroll and DOT available hours; Arrange alternate when drivers are absent
• Assigns haul backs when necessary.
• Answers incoming phone calls.
• Routes and analyzes information for the department.
• Organizes necessary paperwork for drivers.

Requirements

• High school diploma or G.E.D required
• Must be flexible and willing to work overtime when needed
• 2-4 years previous related experience
• Ability to deal with problems involving multiple variables in changing pressure-filled situations
• Excellent mathematical and reading skills
• Good verbal and written communication skills
• Ability to work in a fast-paced environment with multiple deadlines
• Ability to work well with both internal and external customers
• Proficient in WMS and Office
• Previously demonstrated proficiency with routing/Transportation and Logistics software
• Strong organizational skills

Physical Demands

• Regularly sits, uses hands and fingers, handles or feels, reaches with hands and arms, talks and hears
• Frequently lifts and/or moves up to 25 pounds

Shift

SHIFT: 1st Shift (Monday-Friday 9am-5:30pm)

Benefits

• 401(k) 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Weekly Day Range Monday to Friday

Work Location

In person

EEO Statement

Honor Foods, is an Equal Employment Opportunity Employer and will not permit discrimination again or harassment of any applicant or employee on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, veteran's status, genetic information, or on the basis of any personal characteristic protected under federal, state, or local law.

Job Type

Full-time

Shift

8 hour shift

Weekly Day Range

Monday to Friday

Application Question(s)

What is your desired hourly rate? (Please put a range instead of negotiable as answer)

Experience Transportation Dispatching: 2 years (Required)

Geotab: 1 year (Preferred)

Customer Service: 2 years (Required)

Warehouse management system: 1 year (Preferred)