Customer Service & Hiring Specialist - Transportation

About the role

Creates communication venues to educate the district, community, and stakeholder on the status of Transportation within the district. Performs recruitment and marketing for all open Transportation positions in an effort to keep a continuous pipeline of candidates. Develops and promotes good community relations among various district and community clientele.

Responsibilities

• Support school leadership during School Accountability Committee meetings in reference to General Education and Special Education Transportation.
• Assist Transportation in coordinating changes for improvement in collaboration with Communications, Human Resources, School Leadership, Special Education, and other departments.
• Talk with families, students and school staff to gather feedback and input on Transportation processes.
• Market through social media, bus ads, and other venues to promote hiring.
• Actively recruit for open Transportation positions at colleges, tech schools, etc.
• Evaluate Transportation-related feedback mechanisms and make recommendations for improvement as needed.
• Monitor, track, and review feedback on social media and Let's Talk regarding Transportation from the community and District staff and identify themes needing improvement.
• Draft talking points regarding Transportation processes and challenges for publication by the Communications Department on social media or other mediums.
• Become familiar with Transportation process and challenges, including bus routing, staffing and vacancies, and options for increased levels of service.
• Directly respond to questions and complaints regarding Transportation:
  • Manage complaints.
  • Coordinate with Transportation staff and provide appropriate solutions for customers.
  • Follow up to resolve any issues with customers' experience.
• Perform additional duties as directed.

Qualifications

• High School Diploma or Equivalent (Required)

Skills

• Ability to prioritize projects and strong problem-solving skills
• Customer service, interpersonal relations, and public relations skills
• Demonstrated ability to work collaboratively with all stakeholders to support positive outcomes
• Good research skills and attention to detail
• Knowledge of operating standard office equipment
• Maintains a generally positive attitude
• Observes all District policies and procedures
• Proficiency in Word, Excel, and Google Suite (specifically Google Mail, and Google Calendar) a must
• Receptive to feedback
• Self-motivated and able to multitask
• Strong computer skills; flexibility
• Strong organizational and time management skills and skills in significant attention to detail
• Strong written and oral communication skills; bilingual in Spanish a plus
• Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions

Pay

• Minimum Hire Rate: $27.36 USD Hourly
• Maximum Hire Rate: $37.01 USD Hourly
• Full Salary Range: $27.36 USD - $46.65 USD Hourly
• All salary amounts listed above are based on a full-time (1.0) FTE. If applicable, part-time salaries will be prorated according to the assigned FTE.

Benefits

• Health, vision, dental
• Health savings account (HSA), flexible spending accounts (FSA)
• District paid and voluntary additional (supplemental) life and accidental death and dismemberment insurance
• Short and long-term disability
• Critical illness and accident voluntary insurance
• Employee assistance program (EAP)
• Voluntary 401(k), 403(b) and 457 retirement plan options
• Paid vacation, sick and personal time