Transportation Clerk

Monday through Friday, 5:00 a.m. to 1:30 p.m. or 8:30 a.m. to 5:00 p.m., with flexibility to meet the needs of the Department.

Summary

Clerical support for Public Transit and Fixed Route Transportation.

Responsibilities

• Maintain filing system for Transportation Department.
• Prepare daily, weekly, and monthly reports on vehicles and related equipment, such as NYS DOT, NYS DMV, and State Transportation Operations Assistance, in coordination with the County Planning Office.
• Work in coordination with partners such as the Volunteer Transportation Center and the Mobility Manager on programs like First Mile Last Mile to enhance ridership on SLC Public Transportation.
• Maintain work order system and order/process purchases by entering details through online systems and obtaining appropriate approvals.
• Process confidential matters with the leadership team based on feedback from customer and driver complaints and concerns.
• Assist with daily driver scheduling and routing vehicles, substituting as needed based on absences or buses required for repairs, acting quickly when last-minute issues occur.
• Act as front-line customer service representatives for riders regarding route direction and problem-solving questions/concerns.
• Monitor monthly mileage reports for all agency vehicles.
• Utilize office technology and have a working knowledge of computer programs such as Microsoft Office, Passio, Fleetio, GPS systems, and Excel.
• Perform as a professional and positive team member, interacting and providing support to customers, vendors, partners, staff members, and programs.
• Adhere to Agency Policy and procedure guidelines; adhere to the Agency Code of Conduct; and assist in facilitating a safe working environment by working safely at all times, following Agency safety guidelines, and reporting potential health and safety issues to supervisors in a timely manner.
• Support transportation routes as a driver when needed.

Requirements

• High School Diploma or equivalent required.
• Previous experience with Excel, Word, and Microsoft Office.
• Valid Driver’s License required.
• Obtain 19-A Record Keeper Certification within 6 months of employment.
• Authorized to work in the United States and pass all background clearances.

Skills

• Ethical Conduct
• Time Management
• Work Independently
• Communication

Work Environment

The job operates in an office environment, utilizing standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk or hear.
• Frequently required to stand, walk, lift, use hands to finger, handle or feel, and reach with hands and arms.
• Work may require lifting, pushing, or pulling in excess of 30 pounds.