Transportation Assistant

About the role

The incumbent serves as a Transportation Assistant - Transportation Coordinator, acting as the primary contact for Veterans' transportation needs. Working with the Veteran Transportation Service (VTS) Supervisory Mobility Manager, the role involves transportation workload forecasting, scheduling design, procedure development, quality improvement implementation, process modification, evaluation, and ongoing operational flow of the VTS program.

Responsibilities

• Perform consult management, appointment scheduling, and admissions scheduling.
• Collect, compile, and track data and statistical information in support of VTS.
• Conduct basic analysis of data and generate a variety of reports.
• Review documents, reports, and/or applications for omissions and inconsistencies; ensure data entry is complete and accurate.
• Enter pertinent information into an automated tracking system.
• Coordinate service practices that decrease waits and delays for patients in all specialty areas.
• Utilize the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS), or SharePoint Consult/Request Tracking System to process internal consultations.
• Plan, organize, administer, and direct how work will be accomplished for the VTS program, considering support services such as systems management, operations, workload forecasting, review, reporting of data/statistical results, vehicle maintenance and repair, etc.
• Coordinate day-to-day operation of VTS program flow, processes, and functions.
• Plan and provide support services in program areas including electronic records management, driver scheduling setup & management, and space utilization services.
• Provide advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs.
• Perform other related duties as assigned.

Requirements

• Closing date for applications: 10/07/2026.
• Time‑in‑Grade requirement: Current Federal employees who have held a GS grade within the past 52 weeks must have 52 weeks of service at GS‑05 to qualify for a GS‑06 position (or equivalent for other grades). An SF‑50 demonstrating eligibility must be submitted; if the most recent SF‑50 is within the past year, an additional SF‑50 showing one‑year time‑in‑grade is required. This requirement also applies to former Federal employees seeking reinstatement or VEOA appointment.
• Specialized Experience (GS‑5): At least one year of specialized experience equivalent to GS‑04, directly related to the position, including preparing written instructions and correspondence, performing data entry, scheduling appointments/admissions, collecting/compiling/tracking data, and ensuring compliance with regulations.
• Education substitution (GS‑5): Successful completion of 4 years of post‑high‑school study in any field (transcripts required).
• Combination (GS‑5): Equivalent combination of post‑high‑school education exceeding the first 60 semester hours and specialized experience as described above, where 30 semester hours beyond the second year equals 6 months of specialized experience (transcripts required).
• Specialized Experience (GS‑6): At least one year of specialized experience equivalent to GS‑05, directly related to the position, including transportation support duties (coordinating connections/scheduling, documenting travel information), daily data collection/compilation/tracking, basic data analysis and report generation, data entry into automated tracking bases, and planning/directing a support‑services program. Part‑time experience is credited proportionally.
• Promotion potential: Selectee may be promoted to the full performance level (GS‑06) without further competition when all regulatory, qualification, and performance requirements are met; selection at a lower grade does not guarantee promotion.
• Relocation/Recruitment Incentives: Not authorized.
• Critical Skills Incentive (CSI): Not approved.
• Permanent Change of Station (PCS): Not authorized.
• Physical requirements and work environment: Participate in pre‑employment examination/evaluation; incumbent will face stressful working situations requiring a professional attitude and collective reasoning; high volume of work, need for accuracy, frequent interruptions, and ever‑changing demands due to program changes; duties performed predominantly in the VTS program office with intermittent trips to various locations throughout the Medical Center's catchment area, including patient care areas where disease exposure may occur.

Schedule

Work schedule: Monday‑Friday, 7:30 am – 4:00 pm. Telework may be authorized; eligibility will be discussed during the interview process. ADHOC telework (occasional, episodic, or short‑term) may be authorized for employees who have completed required telework training and agreement.