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Jobs · Customer Service · Massachusetts

Transport & Warehouse Manager

Biocair · Woburn, MA · 2 days ago
On-siteCustomer Service$103k–$116k/yrFull-time

About the role

Biocair is seeking a Transport & Warehouse Manager to lead our local transport, warehouse, import and export operations while ensuring the highest standards of customer service, compliance, and operational performance. This role requires a proven track record in logistics and cold chain operations, with experience in driving business performance through data and KPIs.

Responsibilities

  • Providing strategic oversight of Transport, Warehouse, Import and Export operations at site level.
  • Serving as the escalation point for shipment deviations and complex operational challenges.
  • Maintaining and improving local SOPs in partnership with the Quality team.
  • Leading and coaching Team Managers to deliver exceptional performance and employee engagement.
  • Managing performance, objective setting, salary reviews, and workforce planning activities.
  • Driving a culture of collaboration, accountability, safety, and continuous improvement.
  • Leading fleet optimisation initiatives to maximise utilisation and efficiency.
  • Supporting compliance with health and safety, security, and regulatory requirements.
  • Using operational data to inform decision-making and support strategic goals.

Requirements

  • Proven experience leading medium-sized operational teams across multiple departments.
  • Strong expertise in logistics and cold chain operations.
  • Demonstrated experience managing operational performance through KPIs, reporting, and continuous improvement initiatives.
  • Excellent leadership, coaching, and stakeholder management skills.
  • Exceptional communication skills and attention to detail.
  • Ability to perform effectively in a fast-paced, high-pressure environment.

Qualifications

  • Knowledge of active and passive temperature-controlled packaging solutions.
  • IATA DGR, ADR, or equivalent regulatory certification.
  • Experience with Quality Management Systems and resource planning.

Benefits

  • Competitive salary: Between $102,600 - $115,500 per annum
  • Comprehensive benefits including:
    • Medical FSA and Dependent care FSA
    • Medical coverage with company-funded HRA to offset individual deductible
    • Medical & Dependent Care FSAs
    • Dental & Vision insurance
    • Short-term disability & sick leave
    • Parental leave (maternity & paternity bonding)
    • 15 days annual leave + public holidays + floating holidays + birthday leave
    • 401(k) and Roth IRA with up to 6% match
    • Employee Assistance Programme

Pay

Competitive salary: Between $102,600 - $115,500 per annum

Schedule

Full-time (40 hours per week), Monday–Friday, 08:00 – 17:00

Work Environment

Full-time (40 hours per week), Monday–Friday, 08:00 – 17:00

Career Growth

Senior leadership exposure and influence across operational strategy. Opportunity to lead multiple teams and drive meaningful business improvements. Join a growing global organisation supporting life-changing healthcare and scientific advancements.

Diversity & Inclusion

Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds.

Why Join Biocair?

At Biocair, we are specialists in temperature-controlled life sciences logistics, supporting pharmaceutical, biotech and research organisations worldwide. Every shipment we move has the potential to improve and save lives. Join us and become part of a business where your leadership can make a real impact on customers, colleagues, and patients around the world.

Additional Information

Applications close on: Tuesday 21st July 2026 (we reserve the right to close the vacancy early should we receive enough applications)

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