Transport Scheduler

About the role

The Transport Scheduler plays a critical role in a 24/7 transportation operation, working 12-hour shifts to coordinate and optimize fuel deliveries while ensuring safe, reliable, and uninterrupted service to customers. This position is responsible for managing customer orders, monitoring inventory levels, developing and adjusting delivery schedules, and maximizing fleet utilization through efficient routing and resource allocation. The Transport Scheduler serves as a key liaison between customers, carriers, terminals, and internal stakeholders, providing delivery status updates, resolving operational issues, and responding to supply disruptions and incidents. The role requires strong decision-making, communication, and problem-solving skills to manage real-time changes in a fast-paced environment while ensuring compliance with transportation agreements, customer requirements, and safety expectations.

Responsibilities

• Processes incoming order requests from customers for fuel deliveries.
• Provides customers with delivery status updates and delivery time estimates.
• Monitors scheduling database to ensure information is available to allow for accurate forecasting of deliveries.
• Oversees delivery schedules to ensure deliveries are executed timely and that sites maintain optimal inventory levels.
• Provides support to internal and external customers.
• Responds to customer requests for delivery information and investigates customer delivery complaints.
• Maximizes the profitability of company fleet assets by maximizing loaded miles, payload, and equipment utilization.
• Optimizes routes and creates delivery schedules that produce the safest, most efficient, and cost-effective logistical solutions.
• Manages the delivery process to ensure that deliveries are made in accordance with Fuel Transportation Agreements and the customer’s delivery requirements.
• Ensures adequate trucking resources are available to meet customer demand and that carrier sourcing obligations are adhered to.
• Processes incoming calls regarding delivery incidents and communicates vital information to key stakeholders for incident response.
• Participates in investigation of product quality inquiries and delivery shortages.
• Assists with reconciliation and research of deliveries and fuel inventories.
• Provides instruction to carriers to resolve delivery issues and participates in the root cause review of the delivery issue investigation.
• Escalates unplanned supply disruption and terminal issues and communicates the resolution to carriers.
• Works with carriers, schedulers, and loading terminals to investigate and resolve loading issues.
• Provides notice to carriers of planned terminal and site downtimes.
• Performs analyses to ensure products are being sourced properly and that contract obligations are being fulfilled.

Qualifications

• High School Diploma/GED required.
• Undergraduate degree in Logistics, Business, or Analytics preferred.
• Support Level 1 (S1): 0-1 years of related experience.
• Support Level 2 (S2): 1-2 years of related experience.
• Support Level 3 (S3): 2+ years of related experience.
• Support Level (S4): Minimum 1 year of internal Transport Scheduling experience needed to apply.

Location

Findlay, Ohio

Benefits

• Health, vision, and dental insurance.
• Paid time off.
• 401k matching program.
• Paid parental leave.
• Educational reimbursement.
• Discretionary company-sponsored annual bonus program.